Associate Mobility IT Support Specialist

CoStar•Richmond, VA

28d•Hybrid

About The Position

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, which has given us the perspective to create truly unique and valuable offerings for our customers. We’ve continually refined, transformed, and perfected our approach to business, creating a language that has become the standard in our industry, for our customers, and even among our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. We are looking for a Mobility Support Engineer to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the first point of contact for internal IT information and problem resolution, focusing on our mobility platform. This is accomplished by diagnosing and resolving problems with Mobile Device hardware, third-party and proprietary software, internet connectivity, and other issues in a timely and professional manner via telephone, email, chat, remote tools, and hands-on support. Excellent customer service should be your motto. You are a self-starter, problem solver, and excellent communicator. You can clearly explain troubleshooting steps over the phone to customers and are willing to adjust your explanation as needed to resolve issues quickly. You can juggle multiple projects at once, with frequent follow-ups with customers. This position is located in our Richmond, VA office and offers a schedule of Monday to Thursday in office with the option to work remote on Friday.

Requirements

Bachelor's degree from an accredited, not for profit, in-person university or college
1+ year of experience providing customer support for mobile devices
Ability to lift/move equipment up to 50 lbs

Nice To Haves

Call center support experience, specifically experience at a mobile carrier (Verizon, T-Mobile, AT&T, etc.)
MDM experience with Intune or Workspace One
IT Certifications

Responsibilities

Provide guidance, assistance, coordination, and follow-up on customer questions, problems, or malfunctions of all systems, applications, hardware, and software installed and maintained by the company, utilizing our Jira ticketing platform.
Configure and troubleshoot multiple mobile devices, including but not limited to: iPads, smartphones, and other IOT devices
Responsible for managing the mobile devices and their configurations with direction from the Lead Mobility Engineer
Document problems and solutions in the IT Support ticketing system
Inform management of potential problems and identify problem trends by providing / generating comprehensive reports and metrics for monitoring of services
Install, configure, maintain, and upgrade mobility hardware and software as needed
Participate in projects related to the mobile device environment, such as assessment, deployment, and implementation of hardware and software upgrades and procedures
Other duties and special projects as assigned

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks