Associate Medical Director

CenterWell Home Health•Indianapolis, IN

2d•Onsite

About The Position

Join a Team That's Redefining Senior Primary Care: Humana's Primary Care Organization is one of the largest and fastest-growing senior-focused, value-based care providers in the country. With over 340 centers across 15 states operating under the CenterWell and Conviva brands, we're transforming healthcare by putting seniors at the heart of everything we do. As an Associate Medical Director (AMD) at CenterWell Senior Primary Care, you will be an instrumental clinical leader of our primary care team, combining clinical practice with leadership and operational management to ensure high-quality patient care and alignment with Value-Based Care (VBC) principles. This market/center-specific role requires flexibility to adapt responsibilities as needed and demands a unique blend of clinical management, financial/business acumen, and strategic partnership to optimize patient care and business outcomes.

Requirements

Graduate of an accredited medical school (MD/DO) with a current medical license, maintaining licensure requirements of the state of jurisdiction
Board Certification in Family Medicine, Internal Medicine or Geriatric Medicine
Minimum five years of experience in outpatient practice, with clinical experience in primary care, senior health, and value-based care (VBC)
Minimum three years of experience successfully leading clinicians in a leadership role with demonstrated impact on clinician talent, culture, and performance, and effective partnership with operations and supporting teams
Skilled in use of clinical technology platforms and resources, such as EMR systems (e.g. athenahealth, Epic, eClinicalWorks), voice documentation tools (e.g. Dragon, Abridge) and clinical evidence & pathway resources (e.g. UpToDate)
This role is considered patient facing and is part of CenterWell's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Nice To Haves

Minimum of two years' directly applicable experience.
Experience in value-based care, primary care or Medicare Advantage settings.
Active DEA license and Medicare/Medicaid provider numbers or ability to obtain DEA license and/or Medicaid and Medicare numbers.
Familiarity with HEDIS quality indicators and Medicare guidelines.

Responsibilities

Leadership & Organizational Management: Understand organizational & market priorities, trends, and goals, to develop a clinical strategy to advance clinical talent and performance
Interview, hire, and supervise clinical teams to staff and develop a high-quality clinical team with strong engagement, patient-first culture, and talent retention
Closely engage and communicate with clinicians and care teams, conducting weekly onsite center visits, holding regular individual 1:1's and clinician pod meetings, and actively participating in monthly leadership meetings.
Deeply understand, support, and improve primary care clinician performance, through understanding of individual & care team context, effective use of data, and effective coaching of clinicians and care teams.
Engage in regular market performance (clinical, financial, operational) meetings on key topics such as Medical Risk Adjustment (MRA), budgeting, staffing, operational excellence, and clinical initiatives
Champion our senior-focused primary care strategic vision and initiatives and foster stakeholder relationships, including health plan partners, healthcare providers (e.g. specialists, hospitals) and social services, to improve our care community locally
Represent CenterWell/Conviva brands in local communities and related media activities while collaborating with the recruitment team to build and network a pipeline of high-quality primary care clinicians (physicians, APPs, MAs, and other clinical professionals)
Clinical/Patient Management: Foster a robust patient-centered and value-based clinical vision, strategy, and culture locally that orients care teams around excellence in patient care, teamwork, outcomes
Delivery leads clinical performance in patient experience, quality of care, clinical outcomes, and avoidable utilization
Periodically review clinician charts to identify opportunities in care, ensuring clinical assessments are accurate and that performance improvement and coaching initiatives are precise
Identify critical issues for high-risk patients during case reviews & other forums, and modeling and driving clinical excellence
Conduct root cause analysis of care opportunities from both individual, team, and systems perspectives and partner with clinical and operational colleagues to improve high-reliability care as a team
Ensure clinicians effectively co-manage high risk episodes of care and patients with partnered Care Integration Team (CIT) resources and programs for transitions of care management (TCM), high-risk patient management (HRPM), and social determinants of health (SDOH) efforts, improving clinical outcomes and avoidable utilization
Monitor and manage daily patient care and initiatives to improve team-based key performance indicators (KPIs), such patient experience via Net Promoter Score (NPS) and Medicare clinical quality via HEDIS, meeting local and organizational goals
Personally deliver high-quality primary care and demonstrate a high degree of patient care ownership and clinical excellence in age-friendly senior primary care including health promotion & prevention, disease management, effective specialist & hospital co-management, and complex care management
Spend 20-30% of time on direct patient care, with remaining time dedicated to administrative responsibilities. The percentage of time may vary by market needs and by staffing levels throughout the year.
Dyad Partnership: Collaborate with operational leaders (Associate Operations Director and/or Market President) and Shared Services partners to align on clinical and operational goals, strategic planning, and budgeting
Maintain regular communication to align on performance, strategies, and team communication and management, ensuring unified decision-making and consistent messaging for cohesive leadership.
Work together towards common goals that support the mission, vision, values, and overall patient experience outcomes, managing clinic/market dynamics and engagement.
Partner on strategic and operational insights, including capital and operational budgeting, and monitor clinical & financial performance and metrics.
Review clinician schedules and incentive plans to align with patient care access and management goals.