Associate Medical Director - Primary Care Informatics

Boston Medical Center • Boston, MA

38d

About The Position

The role of Associate Medical Director - Primary Care Informatics offers a unique opportunity for a practicing primary care physician with Epic expertise to directly shape the future of primary care informatics in a leading academic health system. You will guide clinical standards, optimize EHR workflows, and improve both provider efficiency and patient outcomes. The Associate Medical Director - Primary Care Informatics is a practicing primary care physician and informatics leader responsible for setting strategy, standards, and adoption across health-system primary care practices. Reporting to the ACMIO - Ambulatory, this role ensures Epic tools and workflows support clinician efficiency, care quality, access, and adoption while keeping providers up to date on new EHR capabilities. Analysts perform day-to-day configuration/build; this leader sets standards, validates designs, and drives provider adoption and education. The position includes 0.4 FTE protected administrative time and 0.6 FTE clinical practice in primary care.

Requirements

• MD/DO in Family Medicine or Internal Medicine; active (or eligible) Massachusetts license; board certified/eligible.
• 3-5 years of primary care clinical practice.
• Epic experience required.
• Epic Physician Builder certification or accreditation (light build capability acceptable).
• Demonstrated leadership in provider engagement, training, and change management.
• Strong data literacy (requesting, interpreting, and applying analytics).

Nice To Haves

• AMIA certification (e.g., AMIA 10x10, FAMIA) or Board Certification in Clinical Informatics.
• Master's degree in Clinical Informatics, Public Health, Healthcare Administration, or related field.
• Experience with AI/ambient documentation tools in primary care.

Responsibilities

• Align primary care workflows with Epic and maintain standard work across sites.
• Approve and clinically validate SmartSets, SmartForms, documentation templates, order panels, and CDS tools.
• Lead clinical prioritization for build requests; prepare decision briefs for governance/change control.
• Ensure standards support safety, regulatory compliance, quality, and provider efficiency.
• Set quarterly optimization priorities with the ACMIO; oversee upgrade readiness and adoption.
• Sponsor provider communications and education (release notes, tip sheets, personalization labs, roadshows).
• Track adoption, address barriers, and verify issue resolution.
• Use analytics to improve screenings, immunizations, chronic disease control, and care-gap closure.
• Partner with Population Health/Quality and Access teams on outreach, visit types, and scheduling standards.
• Collaborate with Professional Billing to ensure accurate and compliant documentation.
• Define measures, request dashboards, and apply data to guide clinic improvements.
• Report baseline and outcomes such as provider note/inbox time, timely completion, AWV completion, gap closure, and provider satisfaction.
• Lead super-user forums and site champion networks.
• Develop micro-learning and tip sheets tied to releases and optimizations.
• Promote personalization tools to reduce documentation burden and burnout.
• Partner with Epic Ambulatory Analysts, Reporting/BI teams, Super Users, Ambulatory Operations, Access, Quality, Regulatory, and Training teams.
• Maintain an active primary care clinical practice (0.6 FTE) in Family Medicine or Internal Medicine.
• Protect 0.4 FTE administrative time for governance, optimization, and adoption commitments.

Benefits

• Boston University Chobanian & Avedisian School of Medicine (BU-CASM) offers a competitive salary commensurate with academic training and practice experience. We continue to evaluate our compensation plan to remain one of the most competitive in salary and benefits.
• Our staff receive a highly competitive salary and generous benefits that include paid vacation, sick time, parental leave, and CME expenses.
• Faculty members and their dependents qualify for greatly reduced tuition at Boston University, ranked among the top 50 universities in the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Hospitals
• Education Level: Ph.D. or professional degree
• Number of Employees: 1,001-5,000 employees