Regional Medical Director - Primary Care

MultiCare Health System•Yakima, WA

9d•$240,000 - $342,000

About The Position

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. This is a 0.4 FTE, in this position you will also hold a .4-.6 FTE Physician role as well. Position Summary The Regional Medical Director (RMD), Primary Care (PC) has direct responsibility, in conjunction with leadership personnel within MultiCare Medical Partners (MMP), for the operational, clinical, and financial performance for a service line or group of related care lines within a region that make up a clinical division. In partnership with the Service Line Assistant Vice President (AVP), the RMD provides administrative medical leadership for clinical and business planning, expansion of growth and access, clinical performance, and quality outcomes. The RMD works to manage the functions of Primary Care to ensure performance to strategic and operational objectives delineated by MMP and MultiCare Health System (MHS) leadership. The RMD works collaboratively with MHS and MMP leadership, providing supervision and oversight of the Site Medical Managers (SMMs), physicians and advanced practice providers in Primary Care. Principle Accountabilities: Positively contributes to organizational culture, leading in alignment with organizational mission, vision, and values. The RMD demonstrates operational excellence in dyad partnership with the Service Line AVP in the areas of fiscal access to care, patient experience, quality improvement, clinical outcomes, and employee and physician/APP engagement. The RMD is responsible for leading initiatives in care delivery, clinical quality, and performance improvement, to meet organizational objectives. Holds providers and other caregivers accountable to performance expectations and goals, serving to support escalations as needed from the Site Medical Manager (SMM). Partners with dyad (AVP) in the development of and adherence to annual budgets, call schedules, clinic coverage, coding and documentation, patient grievances, and staff interactions. Collaborates and coordinates Division outreach activities both internally and externally as needed under the direction of the MMP Executive Medical Director (EMD) or Chief Medical Officer (CMO). Assists the EMD and/or CMO in managing the structure of the employed medical staff including supporting medical staff recruitment programs designed to recruit additional providers to the System’s service area. In close collaboration with MMP leaders, the RMD is accountable, from a clinical leadership perspective, to explain various rationales and performance plans to achieve the outcomes necessary to achieve MHS Strategies including: Clinical performance that supports System Performance Objectives. Appropriate adherence to MMP and MHS cultural, behavioral, administrative, and clinical standards. Operational performance necessary to achieve the Quadruple Aim (Better Experience of Care, Better Health for Populations, Lower per Capita Cost and Provider Professional Fulfillment). Financial performance required for sustainability. Opportunities for improvement or new Clinical Initiatives. Opportunities for “bright spot” or other methodologies to communicate rapid cycle process improvement successes. Employee, physician/APP and patient engagement. Care Line Specific Responsibilities: For clarification purposes, in the role as Regional Medical Director, it is expected that the Physician will attend meetings to discuss operational issues, planning or execution of initiatives to enhance performance, safety or quality initiatives which are specific to his/her administrative role, where such attendance shall be compensated at the rate set forth above. It is assumed that the physician, as a Medical Staff member, would attend relevant Medical Staff meetings that relate to his/her provision of professional services at Hospital regardless of whether or not Physician served as Regional Medical Director; consequently, the Medical Director shall not be compensated for routine attendance at such meetings. Medical Staff meetings that will not be routinely compensated for under this Agreement include meetings such as department meetings, Special Peer Review meetings, QRM Committee, Medical Executive Committee, Credentials Committee, General Staff meetings, Medical Staff townhalls, and official Board of Directors meetings and subcommittee meetings. A list of activities that generally qualify, or do not qualify, for Medical Director payment is included below: Qualifying Activities: Department-specific quality improvement activities and meetings. Operations activities and meetings. Supply management activities and meetings. Patient experience activities and meetings. Clinical protocol/evidence -based care development. Electronic medical record implementation and optimization work, and similar work on other IT implementation projects that require physician participation. Strategic planning. Physician mentoring and proctoring. Presentation time and presentation prep time for items presented at Medical Staff meetings or other network forums. Participation in network-wide collaborative meetings. E-mail/verbal communication time devoted to the Medical Director role (must be documented). Non-Qualifying Activities: Routine participation in meetings (department meetings, department division meetings, Medical Executive Committee, General Medical Staff, clinic/practice meetings) where attendance would be expected for any practicing physician. The exception to this is if the Site Medical Manager is, as part of their role, preparing information for the meeting or presenting information for such meeting. Continuing Medical Education (CME) activities, including CME conference attendance and self-directed professional education reading, unless activity is explicitly requested and approved in advance. Local, state, and national medical society meetings Clinical activities, unless participating in a mentoring/proctoring role specifically related to Site Medical Manager duties. Research/academic activities, unless specifically related to SMM goals and duties, and pre-approved by Administrator with oversight accountability.

Requirements

Graduate of an accredited medical school (MD or DO).
Licensure to practice medicine in Washington State as a Physician.
Board certification or similar accreditation in Internal Medicine, Family Medicine or Pediatrics.

Nice To Haves

Two (2) years of clinical practice experience preferred.
Formal leadership training and experience preferred.
Prior management/leadership or directorship roles in hospital, managed care and/or medical group practice preferred.

Responsibilities

Positively contributes to organizational culture, leading in alignment with organizational mission, vision, and values.
Demonstrates operational excellence in dyad partnership with the Service Line AVP in the areas of fiscal access to care, patient experience, quality improvement, clinical outcomes, and employee and physician/APP engagement.
Responsible for leading initiatives in care delivery, clinical quality, and performance improvement, to meet organizational objectives.
Holds providers and other caregivers accountable to performance expectations and goals, serving to support escalations as needed from the Site Medical Manager (SMM).
Partners with dyad (AVP) in the development of and adherence to annual budgets, call schedules, clinic coverage, coding and documentation, patient grievances, and staff interactions.
Collaborates and coordinates Division outreach activities both internally and externally as needed under the direction of the MMP Executive Medical Director (EMD) or Chief Medical Officer (CMO).
Assists the EMD and/or CMO in managing the structure of the employed medical staff including supporting medical staff recruitment programs designed to recruit additional providers to the System’s service area.
Accountable, from a clinical leadership perspective, to explain various rationales and performance plans to achieve the outcomes necessary to achieve MHS Strategies including: Clinical performance that supports System Performance Objectives. Appropriate adherence to MMP and MHS cultural, behavioral, administrative, and clinical standards. Operational performance necessary to achieve the Quadruple Aim (Better Experience of Care, Better Health for Populations, Lower per Capita Cost and Provider Professional Fulfillment). Financial performance required for sustainability. Opportunities for improvement or new Clinical Initiatives. Opportunities for “bright spot” or other methodologies to communicate rapid cycle process improvement successes. Employee, physician/APP and patient engagement.