Associate Manager, Training & Documentation

Macmillan•New York, NY

57d•$57,000 - $65,000

About The Position

Macmillan US has migrated to a new royalty system and is looking for a Training & Documentation Specialist to provide support for the teams whose workflow has been affected by the rollout of the new system. This position will be responsible for fully documenting the current workflows of the royalties department, subrights accounting department, contracts department, and subrights sales team (as their work pertains to royalties/subrights accounting); facilitating conversations around proposed changes to workflow; and providing training on the documented processes to the involved teams. This role will also be responsible for designing an onboarding training program for any new hires on the affected teams.

Requirements

5+ years business analyst or training documentation experience
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team

Nice To Haves

Software implementation experience a plus
Experience with royalties, subrights accounting, and/or Biblio strongly preferred

Responsibilities

Conduct interviews with key stakeholders to build a detailed process document capturing all current steps
Collaborate with the project team, key stakeholders, and others to define and document workflows that will support users in the new royalties system
Identify any gaps in process that need to be addressed
Write and maintain training documentation for all areas of the business that interact with the royalties module. This documentation is expected to grow and develop over time.
Participate in weekly project-related meetings
Serve as an information resource, develop resource materials, provide ongoing support
Problem solving
Personal effectiveness and professionalism
Strategy and planning

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