Associate Manager Sales and Retention

Gen Digital•Tempe, AZ

About The Position

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, Reputation Defender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages. Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

Requirements

Bachelor’s degree in Sales/Business or equivalent experience required; must thrive in a quota-driven environment where part of compensation is at risk.
Minimum of 7 years of sales experience, preferably in a call center environment; excellent verbal, written, and listening communication skills.
At least 1 year of experience with computer-based CRM and/or order entry applications; ability to learn and apply selling techniques.
Self-motivated and capable of thriving in a fast-paced environment.
Excellent interpersonal skills and the ability to collaborate effectively with others.
Strong time management skills.
Proficient in MS Office, internet, and web-based applications.
Regular and punctual attendance is required.

Nice To Haves

eCommerce experience is a plus.

Responsibilities

Management of Internal Telesales and Outbound Retention Teams: Recruit, hire, and supervise members of the inside sales and outbound retention teams.
Educate staff on effectively addressing common customer questions.
Coordinate sales and retention action plans for individual team members.
Ensure teams have the necessary resources to perform effectively.
Mentoring sales representatives and providing coaching
Monitor achievement of sales objectives by the inside sales and retention teams.
Setting sales quotas and goals, and motivating the team to meet them
Liaise with other departments to support sales and retention goals.
Evaluate performance of sales and outbound retention staff.
Using sales data to identify trends and opportunities, and to evaluate performance against targets
Providing sales reports to higher management, highlighting successes and areas for improvement
Provide feedback, support, and coaching to the teams.
Ensure compliance with all quality and compliance metrics.
Meet company KPIs for inside sales and retention teams.