Associate Manager - Operations

Uber Freight • Charlotte, NC

5h • Onsite

About The Position

Uber Freight is seeking an Associate Manager, Operations to lead day-to-day transportation execution and team performance supporting the Eaton account. This is an on-site leadership role based at the Charlotte Customer Distribution Center (CDC).
In this role, you will oversee a team responsible for managing transportation operations, ensuring shipments move efficiently while meeting service expectations and cost objectives. You will play a critical role in driving operational excellence, maintaining process consistency, and leading continuous improvement initiatives.
Success in this position requires strong leadership, the ability to thrive in a fast-paced environment, and a proactive approach to problem-solving. You’ll collaborate closely with internal teams, customer stakeholders, and external partners to deliver high-quality transportation solutions.
This is an ideal opportunity for a leader who is passionate about developing people, optimizing logistics operations, and supporting a complex, high-impact customer.

Requirements

• High school diploma or GED equivalent
• At least 3 years experience in logistics and/or warehousing
• At least 1 year of people management experience
• Strong communication skills
• Proficiency in Google Workspace and/or Microsoft Office Suite
• Technical proficiency

Nice To Haves

• Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or related field
• Experience in manufacturing or industrial logistics environments
• Knowledge of international shipping processes
• Experience with expedited shipping (air and over-the-road)
• Familiarity with cross dock operations
• Advanced proficiency in Google Workspace and/or Microsoft Office Suite
• Strong leadership presence with a track record of building high-performing teams

Responsibilities

• Lead day-to-day team operations supporting the Eaton account, ensuring service and performance expectations are consistently met
• Manage, coach, and develop direct reports through regular 1:1s, performance feedback, and career development conversations
• Monitor team performance and hold team members accountable to KPIs, SLAs, and standard work processes
• Proactively identify and resolve issues related to service, cost, process, and efficiency
• Lead conflict resolution and complex problem-solving across internal and external stakeholders
• Drive continuous improvement initiatives to enhance operational performance, information flows and customer satisfaction
• Develop and deliver customer-facing and internal performance reports
• Build and maintain strong relationships with customer stakeholders, carriers, and cross-functional teams
• Apply expertise in transportation operations, including modes, rates, and customer-specific requirements

Benefits

• Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.
• US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees