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The IT Operations Associate Manager is responsible for ensuring alignment within IT Department operations with organizational business objectives as documented and communicated by the IT Operations Manager. S/he plans, coordinates, and assists the manager with IT-related organizational activities as well as providing administrative/technical direction and support for daily operational activities of the IT department. This individual works closely with peer managers providing administrative support and information about the operations of the department in strategic growth and expansion of the organization. The IT Operations Associate Manager recognizes staff results through effective communication of job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; and initiating coordinating, and enforcing systems, policies, and procedures.