Associate Manager, Integrations Strategy & Operations

DoorDash USA•Atlanta, GA

4h•Hybrid

About The Position

As an Associate Manager on the Partner Integrations Strategy & Operations team, you will play a pivotal role in shaping the AI-driven future of our integrated experience. You’ll own key initiatives tied to team KRs, using strong analytical and AI fluency to transform provider signals into product, tooling, and workflow improvements that reduce support dependency and elevate the end-to-end integrations journey. You will drive adoption and performance of our AI systems, define and track impact metrics, and lead deep dives on pain points to identify opportunities for improvement. Working cross-functionally with Product, Support, Integrations, and Technical Account Managers, you will translate complex insights into actionable strategies, influence roadmap decisions, and strengthen our Developer Platform and Px support experiences. This is a highly strategic, data-driven role that requires strong judgment, problem-solving, and the ability to operate independently in a fast-moving environment. You will report to the Manager of Partner Integrations in our Merchant Strategy & Operations organization. We expect this role to be hybrid with some time in-office.

Requirements

You are AI-fluent – You are comfortable evaluating model behavior, identifying drift, and shaping data inputs and enrichment strategies.
You’re detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech stakeholders.
You are a strong critical thinker – You can break down ambiguous problems and connect qualitative and quantitative signals.
You’re a strong communicator – You can take on complex, technical projects and clearly communicate progress towards delivery, voicing challenges and a path to resolution along the way.
You’re a self starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing work environment.
You have strong data skills (SQL, Sheets/Excel) – You can build reliable dashboards, and ensure metric accuracy.
You’re technically savvy – You are not afraid of engineering terms and are able to fight through the technical jargon to translate concepts to a functional understanding.
You’re a relationship builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally
4-6 years of experience
Experience with AI systems, LLM outputs, and quality evaluation
Strong track record of internal stakeholder management
Demonstrated understanding for translating technical concepts to business solutions
Proven success of creating and/or implementation of new strategy
Comfortable manipulating data (Excel/Sheets and SQL required)
Excellent written and verbal communication skills
Bachelor’s degree required

Responsibilities

Drive AI strategy and adoption across the DoorDash ecosystem, ensuring providers increasingly rely on automated guidance rather than Support or TAMs.
Define, track, and evolve AI quality metrics, including accuracy, actionability, drift, and deflection, and own the feedback loops that continuously improve our models.
Conduct deep dives on partner pain signals to surface root causes and inform product and operational roadmaps.
Partner with Product and Engineering to launch and refine actionability for top issues and expand self-serve resolution pathways.
Shape the Developer Portal support experience, collaborating with Design and Product to improve clarity, workflow UI, and overall provider support outcomes.
Translate complex issues into clear data stories, hypotheses, and recommendations, driving alignment across Support, Integrations, and Product.
Build dashboards, tracking mechanisms, and structured analyses that reveal insights and guide decision-making.

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program