Associate Manager Inland Marine and Cargo Claims

QBE Insurance Group • Atlanta, GA

14h • Hybrid

About The Position

The purpose of this role is to oversee the daily operations of the claims unit, offering guidance to the team on claims management, policy adherence, and maintaining high-quality standards. This role involves coaching and mentoring Technical Claims Specialists and providing technical guidance on complex and high-value claims to ensure effective team performance.

Requirements

• Significant experience in the insurance industry with general insurance knowledge, project and/or process management experience.
• Relevant working experience with some in a supervisory role and/or a proven capability to perform the job.
• Customer service and end-to-end interaction management experience.
• Tertiary Degree or equivalent combination of education and work experience.
• Adaptability
• Business Process Improvements
• Claims Administration
• Claims Settlement
• Commercial Acumen
• Conflict Resolution
• Critical Thinking
• Customer Value Management
• Intentional collaboration
• Managing performance
• Mentorship
• Personal Initiative
• Regulatory Compliance
• Risk Management
• Team Development

Nice To Haves

• Some experience in a similar role.
• Experience with insurance background is an advantage.

Responsibilities

• Initiate new ideas and concepts to support business plan development.
• Supervise the management and settlement of all claims with the team.
• Ensure compliance with statutory and corporate service standards.
• Maintain good client relationships and respond to critical issues effectively.
• Provide technical expertise and mentoring for team development.
• Monitor compliance with industry guidelines and policies.
• Develop and implement processes for compliance with regulations.
• Review and settle problematic cases, authorise payments, and handle complaints.
• Plan, manage, and review employee performance.
• Continuous business improvement for cost efficiencies and quality service.

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees