Associate Manager Front End

CVS Health

7d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. A Brief Overview Directs workflow for medical records departments and front-end technicians. Establishes support for service priorities by ensuring workflow efficiencies to meet prescription order deliverables. Job Description Directs workflow for medical records departments and front-end technicians. Establishes support for service priorities by ensuring workflow efficiencies to meet prescription order deliverables.

Requirements

• Working knowledge of execution and delivery (planning, delivering, and supporting) skills
• Working knowledge of business intelligence
• Working knowledge of problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Responsibilities

• Coordinates processes and assignments for supervisors and individual contributors to achieve the Front-End OCR area's goals.
• Advises team on policies and procedures to ensure compliance and achievement of the organization's goals and objectives for Front End OCR.
• Develops strategy to ensure the accurate entry of prescriptions with patient payer information.
• Evaluates operating results with established objectives and recommends performance improvement opportunities.
• Controls payroll costs through analyzing allocation of resources and staffing needs.
• Generates and maintains communication throughout the organization.
• Conducts performance appraisals to provide employees with timely and constructive feedback.
• Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees