Associate Manager, Fraud Prevention and Detection, Money

SoFi • Jacksonville, FL

3d

About The Position

The Associate Manager, Fraud Prevention & Detection is responsible for the day-to-day management of Fraud Prevention & Detection Specialists. Our SoFi Fraud Prevention & Detection team is responsible for developing, implementing, and overseeing the process to identify, prevent, and mitigate fraudulent activities within our SoFi Member accounts. As a leader, this person will analyze fraud patterns, and trends to advise management in creating and driving strategic decisions for our fraud prevention and detection initiatives.

Requirements

• 2+ years of fraud prevention and detection experience in the banking, financial services, or other related industries required
• 1+ years of people management experience is highly preferred
• Proven experience in call center customer service
• Knowledge of check, ACH, wire, debit/credit card and other payment channels operating rules
• Working knowledge of bank operations, fraud industry trends & best practices, and federal and state banking regulations
• Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
• Excellent critical thinking and problem-solving skills
• A detail-oriented and process-oriented approach

Responsibilities

• Manage day-to-day operation and administration activities of the Fraud Prevention & Detection Specialist according to established procedures and timeframes
• Collaborate with other departments to resolve issues and proactively minimize losses due to fraudulent activity
• Create, develop, and lead a team of fraud prevention agents that review transaction alerts, KYC onboarding tasks, lending applications, and ad hoc assignments from Risk or Escalations teams
• Establish positive employer-employee relationships, and promote a high level of employee morale, trust, and integrity
• Develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity
• Conduct team meetings to enhance teamwork ensuring good staff morale
• Knowledge of Risk strategies and create an open communication forum to iterate policies
• Communicate significant issues to Senior Fraud Management and make recommendations when problems are identified
• Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
• Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
• Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
• Handle any special projects as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees