Associate Manager, Fraud Prevention and Detection, Money

SoFi•Cottonwood Heights, UT

About The Position

The role: The Associate Manager, Fraud Prevention & Detection is responsible for the day-to-day management of Fraud Prevention & Detection Specialists. Our SoFi Fraud Prevention & Detection team is responsible for developing, implementing, and overseeing the process to identify, prevent, and mitigate fraudulent activities within our SoFi Member accounts. As a leader, this person will analyze fraud patterns, and trends to advise management in creating and driving strategic decisions for our fraud prevention and detection initiatives. What you’ll do: Manage day-to-day operation and administration activities of the Fraud Prevention & Detection Specialist according to established procedures and timeframes Collaborate with other departments to resolve issues and proactively minimize losses due to fraudulent activity Create, develop, and lead a team of fraud prevention agents that review transaction alerts, KYC onboarding tasks, lending applications, and ad hoc assignments from Risk or Escalations teams Establish positive employer-employee relationships, and promote a high level of employee morale, trust, and integrity Develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity Conduct team meetings to enhance teamwork ensuring good staff morale Knowledge of Risk strategies and create an open communication forum to iterate policies Communicate significant issues to Senior Fraud Management and make recommendations when problems are identified Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls. Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies Handle any special projects as assigned by management

Requirements

2+ years of fraud prevention and detection experience in the banking, financial services, or other related industries required
Proven experience in call center customer service
Knowledge of check, ACH, wire, debit/credit card and other payment channels operating rules
Working knowledge of bank operations, fraud industry trends & best practices, and federal and state banking regulations
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
Excellent critical thinking and problem-solving skills
A detail-oriented and process-oriented approach

Nice To Haves

1+ years of people management experience is highly preferred

Responsibilities

Manage day-to-day operation and administration activities of the Fraud Prevention & Detection Specialist according to established procedures and timeframes
Collaborate with other departments to resolve issues and proactively minimize losses due to fraudulent activity
Create, develop, and lead a team of fraud prevention agents that review transaction alerts, KYC onboarding tasks, lending applications, and ad hoc assignments from Risk or Escalations teams
Establish positive employer-employee relationships, and promote a high level of employee morale, trust, and integrity
Develop, maintain, and implement policies/procedures to detect and prevent fraudulent activity
Conduct team meetings to enhance teamwork ensuring good staff morale
Knowledge of Risk strategies and create an open communication forum to iterate policies
Communicate significant issues to Senior Fraud Management and make recommendations when problems are identified
Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
Handle any special projects as assigned by management