Associate Manager, Field Service Pacific Coast Region (Field based)

Stryker•San Jose, CA

5d•$98,200 - $163,700•Onsite

About The Position

As an Associate Manager, Field Service, you will lead a diverse team of Field Technicians to develop their individual talents while driving performance. You will manage projects and drive complex initiatives forward through effective communication with internal stakeholders. What You Will Do: Lead a regional team of Field Service Technicians with a focus on development and professional growth. Manage metrics to measure the growth and performance of the internal team and authorized service providers. Champion data analysis to drive insights and decision-making within a rapidly growing business. Drive complex initiatives aimed at improving operational performance, customer service and commercial partnerships. Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient. What You Need: Required: Bachelor’s degree required Minimum 6 years of relevant work experience with direct or indirect people leadership Preferred: Vendor management experience preferred Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM Ability to effectively influence and communicate cross-functionally $98,200 - $163,700 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors. Travel Percentage: 50% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

Requirements

Bachelor’s degree required
Minimum 6 years of relevant work experience with direct or indirect people leadership
Ability to effectively influence and communicate cross-functionally

Nice To Haves

Vendor management experience preferred
Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM

Responsibilities

Lead a regional team of Field Service Technicians with a focus on development and professional growth.
Manage metrics to measure the growth and performance of the internal team and authorized service providers.
Champion data analysis to drive insights and decision-making within a rapidly growing business.
Drive complex initiatives aimed at improving operational performance, customer service and commercial partnerships.
Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient.