Associate Manager, Experience

Wasserman•Los Angeles, CA

13d

About The Position

Wasserman operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com . Job Overview: The Associate Manager, Client Services is an integral position on Wasserman’s Experiential Team with responsibility for the successful delivery of projects, from brief to execution. The Associate Manager, Client Services will provide support to the project team to ensure that all client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Wasserman and its clients.

Requirements

Minimum of a Bachelor's Degree
1-year relevant event experience (preferably in the experiential, sports or entertainment field)
Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
Possess exceptional written and oral communication skills
Ability to foresee issues developing before they arise and develop a solution as needed
Must be comfortable working as an integral part of a team environment
Open-minded mentality, allowing thorough exploration of all ideas and thought-starters
Ability to put out small "fires", with an understanding of when to escalate
Focused and strong-minded with an ambition to help grow the company
Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
Must thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times
Strong attention to detail and highly organized

Responsibilities

Assist account team on day-to-day management of respective accounts and projects
Support in the strategic development of activation concepts that deliver on client requests, demonstrating critical thinking and creative solutions
Manage various elements of a project from planning through to execution and post-event recapping
Work in a collaborative manner with all Wasserman account teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
Develop, manage and reconcile project budgets of $50K+
Ensure projects are correctly budgeted for and meet expected financial targets
Develop status sheets, project milestone documents and enforce deliverable dates essential to program’s success
Manage and develop client, supplier and third-party relationships throughout the duration of projects
Understand the landscape for each client’s business/sector as well as the media context for their investments
Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
Troubleshoot and creative problem solve throughout projects
Follow all project processes and procedures to uphold quality standards
Attend conferences, tradeshows, etc. as necessary to ensure Wasserman always provides best-in-class programs and continues to increase its product offering for industry-leading clients
Ensure consistent, positive working relationships between departments and other Wasserman Experience team members