Associate Manager, End User Technology

CCC Intelligent Solutions•Chicago, IL

2d•$106,277 - $135,000

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role We are seeking an experienced and hands-on Associate Manager, End User Technology, to support the delivery and day-to-day operation of end user technology services across the organization. This role focuses on execution, team leadership, and service reliability, ensuring employees have secure, reliable access to the tools they need to work effectively. The Associate Manager partners closely with senior IT leadership to implement standards, manage operational workflows, and continuously improve the end user experience across identity, devices, collaboration tools, and service management.

Requirements

5+ years of progressive IT experience, with 1–2+ years in a lead or people management role.
Strong hands-on experience with end-user technologies, SaaS platforms, and enterprise IT operations.
Exposure to Microsoft Copilot, generative AI tools, and AI governance frameworks, including responsible AI usage, tenant controls, and organizational enablement
Working knowledge of identity, endpoint management, and collaboration tools.
Familiarity with IT service management concepts and tools (ITIL principles a plus).
Strong troubleshooting, incident management, and communication skills.
Ability to balance hands-on technical work with people leadership and operational oversight.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Responsibilities

Oversee day-to-day operations supporting end-user technologies, ensuring service reliability, performance, and user satisfaction.
Lead and support a team of engineers and administrators responsible for: Identity & Access Management (Active Directory, Okta, Microsoft Entra) Endpoint Management (Jamf, Apple Business Manager, Microsoft Intune) Collaboration & Communication Tools (Microsoft Teams, Exchange Online, SharePoint, OneDrive) Printing and peripheral solutions (e.g., Uniflow, Papercut)
Ensure timely resolution of incidents, requests, and escalations in partnership with Service Desk and platform teams.
Manage, coach, and develop team members, setting clear expectations and supporting skill growth.
Provide guidance on troubleshooting, prioritization, and best practices.
Support onboarding and ongoing training for new and existing team members.
Enforce established InfoSec policies and access controls across end-user systems.
Ensure systems are configured in accordance with security standards, audit requirements, and governance guidelines.
Partner with senior leadership to support Microsoft Copilot and AI governance, including responsible use standards, access controls, data grounding, and operational guardrails for AI-enabled tools
Partner with security and compliance teams to remediate risks and support audits.
Identify opportunities to streamline workflows, reduce manual effort, and improve user experience.
Support service management initiatives and the adoption of standardized operating procedures.
Participate in end-user technology projects such as tool rollouts, platform upgrades, and migrations.
Assist with system integrations and operational coordination across platforms, including Salesforce, Workday, Active Directory, and Jira.
Contribute to documentation, runbooks, and operational readiness activities.