Timberland: Associate Manager, eCommerce/Digital Operations

VF Corporation•Stratham, NH

1d•Hybrid

About The Position

The Associate Manager, Digital Operations will serve as the liaison between various eCommerce business teams for all eCommerce enhancements. This role involves proactive engagement in Digital Operations, including gathering and compiling requirements, tracking tasks, and documenting processes from go-live plans to requirement acceptance. Effective communication and ownership are crucial, aligning with the brand's culture and values. This position is essential for improving efficiencies across both the US and Canada websites to deliver a superior customer experience for Timberland Americas. It is a hybrid role, requiring three days per week at the Timberland HQ in Stratham, NH.

Requirements

3-5 years of experience in project management and/or eCommerce operations
Knowledge of eCommerce platforms, APIs, release planning, development practices, and agile methodology
Leadership, strategic thinking, and practical organizational planning skills
Nimble and flexible about changing priorities & business needs, and managing across large cross-functional groups
Organized, self-starter who can ramp up quickly and thrive in a fast-paced environment
Detail oriented and a multi-tasker in equal measure
Must have experience with JIRA, Confluence, and Smartsheets
Excellent communication skills and ability to interact with all levels of end users and technical resources

Nice To Haves

Experience with Salesforce Commerce Cloud (SFCC), Core Media, and Business Spend Management Tools (like Coupa)

Responsibilities

Managing activities throughout the design, development, and QA process to meet the standards set by the brand to drive seamless consumer interaction
Partnerships across business teams, vendors, centralized technology teams, Customer Care, and production support to drive consumer-centric experiences
Works directly with the centralized Product owners to align delivery timelines, planning for user acceptance testing, and building operational go live plans
Continuously analyze the current process for ways to increase productivity and quality
Organizes communications between stakeholders to ensure continuity, end to end
Works with the internal and external QA teams to plan and activate test cases within JIRA Test Case management following agile methodologies during both UAT and BAV
Works with Operations team to build success metrics and ensure the ability for ongoing monitoring of post-launch results through analysis and reporting
Drive continual product improvements and partner to inform the product roadmap with new ideas based on ongoing user research or enhancements needed out of delivery
Ability to coordinate and manage meetings among various stakeholders and lead group discussions with clear documentation
Drive socialization, demonstrations, and trainings on new business enhancements
Builds lasting relationships with internal and external partners by creating ongoing value for both sides and ensuring outstanding communication and follow-through on commitments
Assist with management of budget, including creation of requisitions, POs, and prompt receipt and payment of invoices across multiple vendors
Partner with our Wholesale and Sales Ops team to maintain hygiene of our store locator database

Benefits

Annual incentive plan
Sales incentive
Commission potential
General overview of medical plan rates available on www.MyVFbenefits.com
Equal employment opportunity for all applicants and employees
Reasonable accommodations for qualified individuals
Inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business
Equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor
Meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations
Digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations