Associate Manager, Digital & Technology Ops (On-prem)

KFC Europe • Plano, TX

4d • Onsite

About The Position

To oversee all on-premise channel operations, performance, and technologies, ensuring the effective management and scaling of in-restaurant technologies, including but not limited to POS, kiosks, digital menu boards, and other front-of-house (FOH) and back-of-house (BOH) technologies and applications.

Responsibilities

• On-Premise Channel Management: Lead the strategy and execution of all on-premise channel operations to ensure high performance and superior customer experiences.
• Technology Management: Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and other solutions like.
• Digital Menu Boards: Manage the performance and optimization of digital menu boards to enhance in-restaurant customer engagement.
• Kiosk and Self-Service Technology: Ensure the effective implementation, management, and performance of kiosk and self-service technologies.
• Tech Scaling: Develop and execute strategies to scale on-premise technology solutions across restaurants, including applications like Digital Routines, Labor/Inventory Management, and Production & Forecasting Management platforms.
• Performance Monitoring: Continuously analyze performance data to identify opportunities for improvement and optimize operations.
• Collaboration: Work closely with cross-functional teams to align on-premise operations with overall business objectives.
• Digital Platform Commercialization and Integration: Manage the commercialization and operational integration of digital platforms, ensuring they are effectively embedded into restaurant operations to enhance efficiency, drive growth
• Improve the customer experience.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees