Associate Manager, Digital & Technology Ops (On-prem)

KFC • Plano, TX

3d • Onsite

About The Position

To oversee all on-premise channel operations, performance, and technologies, ensuring the effective management and scaling of in-restaurant technologies, including but not limited to POS, kiosks, digital menu boards, and other front-of-house (FOH) and back-of-house (BOH) technologies and applications. Here’s How You’ll Spice Things Up On-Premise Channel Management: Lead the strategy and execution of all on-premise channel operations to ensure high performance and superior customer experiences. Technology Management: Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and other solutions like. Digital Menu Boards: Manage the performance and optimization of digital menu boards to enhance in-restaurant customer engagement. Kiosk and Self-Service Technology: Ensure the effective implementation, management, and performance of kiosk and self-service technologies. Tech Scaling: Develop and execute strategies to scale on-premise technology solutions across restaurants, including applications like Digital Routines, Labor/Inventory Management, and Production & Forecasting Management platforms Performance Monitoring: Continuously analyze performance data to identify opportunities for improvement and optimize operations. Collaboration: Work closely with cross-functional teams to align on-premise operations with overall business objectives. Digital Platform Commercialization and Integration: Manage the commercialization and operational integration of digital platforms, ensuring they are effectively embedded into restaurant operations to enhance efficiency, drive growth Improve the customer experience.

Requirements

• Bachelor’s degree in business, Engineering, Technology, or a related field preferred.
• Minimum of 5 years of experience in restaurant operations, technology management, or a related field.
• Proven experience managing and scaling on-premise technologies in a retail or restaurant environment.
• Strong project management and analytical skills.
• Excellent stakeholder management, communication and collaboration skills.
• Experience with FOH and BOH technologies, digital menu boards, and kiosks.
• Ability to manage multiple projects and drive technology performance improvements.

Responsibilities

• On-Premise Channel Management: Lead the strategy and execution of all on-premise channel operations to ensure high performance and superior customer experiences.
• Technology Management: Oversee the deployment and performance of all FOH and BOH technologies, including KDS, POS, and other solutions like.
• Digital Menu Boards: Manage the performance and optimization of digital menu boards to enhance in-restaurant customer engagement.
• Kiosk and Self-Service Technology: Ensure the effective implementation, management, and performance of kiosk and self-service technologies.
• Tech Scaling: Develop and execute strategies to scale on-premise technology solutions across restaurants, including applications like Digital Routines, Labor/Inventory Management, and Production & Forecasting Management platforms
• Performance Monitoring: Continuously analyze performance data to identify opportunities for improvement and optimize operations.
• Collaboration: Work closely with cross-functional teams to align on-premise operations with overall business objectives.
• Digital Platform Commercialization and Integration: Manage the commercialization and operational integration of digital platforms, ensuring they are effectively embedded into restaurant operations to enhance efficiency, drive growth Improve the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees