Associate Manager, Digital Product Owner - 2 Year Project

Universal Orlando•Orlando, FL

22h

About The Position

The Digital and Experience Development team is focused on supporting product strategies to evolve and enhance the guest experience across Universal destinations and experiences. As an Associate Manager, Digital Product Owner, the primary function of this role will be to support and help oversee new capabilities across the entire product lifecycle: from product strategy, planning, definition, delivery, and implementation.

Requirements

Bachelor’s degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred; Master’s degree preferred.
5+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, Business/Product Analyst, or related fields.
Managing the digital experience for a consumer website and/or mobile app
Experience with large scale transformation initiatives
Demonstrated ability to define and execute strategic initiatives
Working in an agile technology delivery program
Defining a customer journey and digital product roadmap
Product backlog management, including Feature definition, requirements, prioritization and sprint planning
Close partnership with a Technology Delivery team
Stakeholder engagement and relationship building
Executive communication, with the ability to influence decision making
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply
Strong critical thinking and problem-solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies.
Demonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources (e.g. Marketing, Consumer Insights, Industrial Engineering, etc.), to evaluate product effectiveness.
Extremely strong communication and presentation skills, with an ability to influence recommendations.
Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment.
Demonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and key partners.
Experience supporting an operating environment, with a focus on ensuring that strategies are sound and viable from Business perspective.

Responsibilities

Product Definition Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements. Help to establish detailed product Feature definition, including functional and non-functional requirements. Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders.
Product Delivery Support product backlog preparation with the Delivery scrum team. Document product user stories to enable technical design, development, and testing. Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives.
Product Implementation and Support Perform product validation throughout the development cycle, to ensure alignment with functional requirements. Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities. Represent and support the product as the ongoing subject matter expert. Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning.
Product Planning Coordinate the product roadmap with key partners to manage product delivery and implementation timelines. Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning. Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes.
Product Strategy Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities. Create product recommendations with associated cost, value and experience analysis, to gain approval and funding for development. Collaborate and liaise with key business partners to establish product goals and objectives. Ensure product alignment with the holistic experience transformation vision.
Additional Responsibilities Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities. Perform other duties as assigned.