Associate Manager, DashMart - Process Strategy & Operations

DoorDash USA•Los Angeles, WA

2d•Hybrid

About The Position

About the Team Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations businesses. DashMarts are our first-party offering designed to provide on-demand deliveries through a new type of convenience. Inside DashMarts we sell household essentials, groceries, brand-name favorites, local favorites and so much more! We have sites all over the country and are growing our geographic footprint, services we offer and scaling our existing sites today! About the Role You will sit on our DashMart Warehouse and Process Optimization team which is responsible for building tools, technology and equipment that power our DashMarts. Our mission is to ensure warehouse design, infrastructure, processes, and tooling are designed and integrated for optimal efficiency and quality outcomes. In this role, you will own, maintain and improve a subset of key warehouse processes. You’ll be responsible for quality and efficiency metrics. You will analyze operations data, identify process waste, design and deploy strategic workflow designs, and facilitate processes that will directly impact our site operations teams. You will work cross-functionally with operations, engineering, and product management to develop and implement both technical and non-technical process solutions. You will report to the Senior Manager on our DashMart Strategy & Operations organization. This is a non-technical role and sits under our Strategy & Operations job family, under the office of the COO. We operate in a hybrid model - you will spend some time in your home office, in person via offsites and on-site in DashMarts as well. You’re excited about this opportunity because you will… Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize . From first principles, you’ll develop the optimal strategy for best serving our customers. Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans. Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. You’ll work with a cross-functional team, including local operations, engineering, and space planning teams.

Requirements

You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
You have 4-6+ years of professional experience . You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, manufacturing, automation, engineering, etc).
You have completed your BS/BA Degree preferably in Industrial Engineering, Supply Chain or a related field.

Nice To Haves

Bonus points if you have 2+ years of experience with physical retail, manufacturing, or warehousing environments.
Experience in grocery warehousing or online micro-fulfillment centers is preferred.

Responsibilities

Own, maintain and improve a subset of key warehouse processes.
Responsible for quality and efficiency metrics.
Analyze operations data, identify process waste, design and deploy strategic workflow designs, and facilitate processes that will directly impact our site operations teams.
Work cross-functionally with operations, engineering, and product management to develop and implement both technical and non-technical process solutions.

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)