Associate Manager Culinary Experience

San Antonio Spurs•San Antonio, TX

34d

About The Position

The Associate Manager Culinary Experience serves as a liaison between the organization and its food & beverage partner, ensuring that all general concessions deliver a cohesive, high-quality culinary experience for fans and guests at all Frost Bank Center and Toyota Field events, while staying within budget parameters. This role oversees menu board accuracy, operational readiness, quality control, and service excellence, working collaboratively with culinary, operations, maintenance, and marketing teams to maintain the highest standards of hospitality and event execution. The Associate Manager is primarily focused on the Frost Bank Center General Concessions spaces and Toyota Field food and beverage partners and their operational obligations.

Requirements

Must be detail-oriented and highly organized
Requires 5 years' experience in food & Beverage management, premium hospitality, culinary operations, or event management preferred
Minimum 3 years of professional customer service experience
Able to look at Food and Beverage operations with a Fan Focused point of view
Exceptional interpersonal, leadership and communication skills
Strong knowledge of menu development, food safety standards, and service protocols.
Excellent organizational, communication, and leadership skills.
Ability to work in a fast-paced, deadline-driven environment with flexibility to adapt to changing priorities.
Proficiency in operational reporting, and digital menu management tools.

Responsibilities

Partner with Aramark's Assistant General Manager, Concessions Managers, and Concessions Chef to ensure all concession areas are fully operational for each event, maintaining standards for food quality, temperature, presentation, staffing, menu boards, and signage.
Collaborate with the Concessions Chef to plan and deliver seasonal, specialty, and culinary residency program offerings.
Oversee operations in the Family Room, Media Dining, and Owners Suite during Spurs games, ensuring service standards, allergy labeling, and staff readiness.
Responsible for all catering event bookings to include collaboration with clients, providing quotes, ensuring payment arrangements are coordinated.
Support the Catering Manager in ensuring all catering events are properly set and operational prior to starting times.
Develop and implement processes and procedures for the routine cleaning and maintenance of all general concession spaces and equipment.
Conduct food quality walks during events to monitor presentation, temperature, and consistency, addressing any deficiencies immediately.
Perform monthly venue walks with partner leadership to assess operational readiness, identify repair needs, and ensure timely work order submissions.
Monitor and coordinate POS system repairs, ensuring all devices are fully functional before each event and conduct quarterly preventative maintenance.
Work with the Sponsorship team to ensure fulfillment of all contractual food and beverage obligations.
Collaborate with the Box Office, Sales, and Service teams to provide seamless food and beverage voucher experience.
Support the Associate Director of Culinary Experience in ensuring partner and contractual commitments are consistently met.
Manage assigned department-related purchase orders to ensure timely ordering and deliveries for each event.
Oversee staff meal voucher requests, distribution, tracking, and expense reconciliation by department.
Ensure all invoices are processed accurately and submitted through Concur for prompt payment.
Report and track building-related issues with the Facilities team to ensure timely resolution.
Analyze and report on food and beverage trends across concession spaces to identify opportunities for innovation and improvement.
Responsible for management and supervision of Culinary Experience Senior coordinator to ensure all assigned work is completed according to standards and defined objectives.
Provides guidance and on the job training for the Culinary Experience Senior Coordinator in all areas of their job duties to include pre-event planning, event operation, guest service, and post event recaps on areas for improvement.
Create a hands-on training plan that can be used to onboard new Culinary experience team members that allow them to learn and grow while having the support that enables them to be successful.