Associate Manager, Content Experience
About The Position
Our team is looking for an Associate Manager to help our Content Experience team scale to meet DoorDash's expansion, while driving a human touch for our consumers. You will have demonstrated experience, effective execution, and be excited to solve our most challenging problems. You'll be a strategic problem solver, responsible for helping ensure that a large cross-functional team - including operations, product and engineering - is working together seamlessly to provide an exceptional customer experience. You will report to one of our leads within our Drive Experience team within our broader Customer Experience & Integrity (CXI) Organization. You're excited about this opportunity because you will… Be a key team member in driving quality experiences for all relevant audiences (Consumers, Merchants, Dashers) Contribute to the constant improvement of our processes including streamlining workflows and product development Work closely with a large array of cross-functional partners including Product, Analytics, Engineering, Global Support Ops, to create new Gain a high level of visibility from org leadership by leading a two fast growing and strategic areas of the business
Requirements
- You're organized. You thrive in creating structure out of nothing.
- You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.
- You thrive with a diverse set of responsibilities. You love working across a breadth of disciplines and teams.
- You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel.
- You're persuasive. You are an effective communicator, speaking as if you're right and listening as if you're wrong. You meet people on their level.
- You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
- You're relentless. You do what it takes to win, no matter what.
- Bachelor's Degree
- You have 5+ years of experience. You've succeeded in a competitive, or challenging environment.
Responsibilities
- Be a key team member in driving quality experiences for all relevant audiences (Consumers, Merchants, Dashers)
- Contribute to the constant improvement of our processes including streamlining workflows and product development
- Work closely with a large array of cross-functional partners including Product, Analytics, Engineering, Global Support Ops, to create new
- Gain a high level of visibility from org leadership by leading a two fast growing and strategic areas of the business
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Food Services and Drinking Places
Number of Employees
5,001-10,000 employees
