Associate Manager - Client Services

Infosys LTD•Seattle, WA

46d

About The Position

Infosys is seeking an Associate Manager of Client Services. The Associate Manager-Client Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works together with their manager (Manager-Client Services/Senior Manager-Client Services) to build an account plan and is responsible for client management based on the account plan. Usually, the AMCS handles a single account or part of a large account, with an indicative annual book of business of up to $10 million. Location for this position is Bay Area (CA), Tampa (FL). Candidates must be located within commuting distance or be willing to relocate to this area. This position may require travel as required Role Description: Client relationship management and business development: manage client relationships, build a portfolio up to $10M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc. Balance different projects running for the client that may involve different delivery managers or horizontal unit resources. Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit. Support pre-sales proposals for new business development outside of account scope. Provide vital input for building future alliances with relevant product vendors. About Infosys Communications Industry: The Infosys Communication Services practice offers network solutions that meet the connectivity needs of digital consumers and enterprises. We enhance the performance of telecom networks via Network Function Virtualization (NFV) and Software-Defined Networking (SDN). Our digital transformation of carriers and network operators focus on reliability of service, cybersecurity and sustainability. A robust network infrastructure seamlessly manages Industrial Internet of Things (IIoT) workloads as well as real-time convergence of data, voice and video.

Requirements

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
Significant business development and project management experience
Experience in the relevant industry/vertical is a plus.
Track record of interacting and building relationships with CXO level client contacts
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication and presentation skills
Wide variety of IT and business consulting engagement experience
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration

Nice To Haves

Knowledge of industry specific go-to-market solutions
Good understanding of industry specific business issues and drivers
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Track record as an Account Manager in a rapidly growing client relationships

Responsibilities

Client relationship management and business development: manage client relationships, build a portfolio up to $10M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
Balance different projects running for the client that may involve different delivery managers or horizontal unit resources.
Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit.
Support pre-sales proposals for new business development outside of account scope.
Provide vital input for building future alliances with relevant product vendors.