Associate Manager – Business Process Transactions

DXC Technology•Nashville, TN

About The Position

Job Description DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation. The Associate Manager, Business Process Transactions, provides managed services in support of client business processes and transactional operations. This role supports operational excellence by driving efficiency, quality, financial controls, and customer satisfaction while ensuring compliance with internal and external standards. The Associate Manager partners closely with leadership, operations, quality, and finance teams to optimize performance and manage risk.

Requirements

Bachelor’s degree in Business, Operations, Finance, or a related field, or an equivalent combination of education and experience.
Typically 6+ years of relevant industry experience, including at least 2+ years in a supervisory or similar role.
Demonstrated experience managing or supporting business process transactions in an operations-driven environment.
Strong knowledge of business process management, operational controls, and performance measurement.
Proven analytical skills with the ability to interpret data and translate insights into action.
Continuous learner with the ability to stay current on industry trends, tools, and technologies.

Nice To Haves

Advanced degree in a relevant field is a plus.
Experience in quality management, operations management, or financial control functions.
Relevant certifications such as Six Sigma (Green/Black Belt), PMP, Lean, or equivalent are a plus.
Experience handling customer escalations or complaints within a service delivery environment.

Responsibilities

Support the management of business process transaction teams, ensuring efficient, compliant, and timely execution of daily operations.
Drive continuous process improvement initiatives focused on quality, operational efficiency, scalability, and cost optimization.
Monitor, analyze, and report on operational KPIs, quality metrics, SLA adherence, and customer complaint trends.
Ensure quality assurance frameworks are followed, including audits, root-cause analysis, and corrective/preventive action plans.
Support operational and financial controls, including budgeting, forecasting, productivity tracking, and cost management.
Partner with leadership to identify risks, implement controls, and ensure regulatory and contractual compliance.
Analyze transactional and operational data to identify trends, inefficiencies, and improvement opportunities.
Support strategic planning initiatives related to process optimization, automation, and service delivery improvements.
Act as a liaison between senior leadership, clients (as applicable), and operational teams to ensure clear communication and alignment.
Support customer complaint management by investigating issues, coordinating resolutions, and implementing preventive measures.
Assist with resource planning, capacity management, and workforce allocation to meet business demands.
Coach and mentor analysts and team members, fostering a culture of accountability, quality, and continuous learning.