Associate, Licensing

Element Fleet Management•Baltimore, MD

59d•Hybrid

About The Position

We’re looking for a detail-oriented and customer service-oriented individual to join our team as a Licensing Associate. In this role, you will keep all client vehicles legal and on the road by renewing registrations for vehicles that require renewal. You will pull reports for upcoming renewals, follow up with agents to keep timelines set, counsel vendors on expectations, and control processes to make sure client expectations are met.

Requirements

Must have a High School Diploma
Must have strong written and verbal communication skills
Strong customer service/ client service skills
In-office document processing experience
Title experience preferred
MS Office – proficient in the following
Excel – ability to add data to cells, use functions, pivots, sort data
Word – ability to create documents

Nice To Haves

Education: 2- or 4-year College/University degree preferred
Title experience preferred

Responsibilities

Manage and follow-up on open Title and or Registration Transactions to ensure completion by the required time line
Complete research and solve issues that impact vehicle Title and or Registration
Communicate effectively with clients, drivers, suppliers, and internal partners to ensure completion of renewals
Update the Title and or Registration system with accurate status information within 24 hours
Demonstrates teamwork by sharing knowledge and assisting fellow team members when need arises
Maintain, update, and follow Re-registration processing procedures

Benefits

A culture of innovation, empowerment, decision-making, and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

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