Associate, Licensing- Title Management

Element Fleet Management • Baltimore, MD

2d • Onsite

About The Position

We’re looking for someone with strong attention to details to join our team as an Associate Licensing- Title Management In this role, you will ensure accurate and timely processing of vehicle titles, lien placements, and related documentation across multiple jurisdictions. The role is accountable for maintaining compliance with state and local requirements, preventing delays or errors that could impact clients or financial institutions, and supporting smooth fleet operations.

Requirements

• High school Diploma
• 1–2 years of experience in administrative, operations, or vehicle title/licensing support roles required.
• Excellent communication skills (written and verbal).
• Proficiency with Microsoft Office Suite
• Demonstrate superior organizational skills, the ability to handle multiple tasks and priorities, and meet deadlines

Nice To Haves

• 2–4 year Degree in Business, BSBA preferred.
• Experience in fleet management, motor vehicle services, financial institutions, or regulatory compliance environments preferred.
• Prior experience working with state agencies, clients, or suppliers is a plus experience with case management or registration systems preferred
• Experience in Claim Operations and Client Services Skill Set Actions preferred
• Experience in fleet management, motor vehicle services, or regulatory compliance environment preferred.

Responsibilities

• Title Processing & Documentation Accurately process incoming and outgoing vehicle titles across multiple jurisdictions.
• Verify title documentation for completeness and compliance with state and local requirements.
• Ensure proper lien placements and releases are processed without errors or delays.
• Research & Issue Resolution Investigate and resolve title-related discrepancies such as missing documentation, incorrect lien details, or delayed filings.
• Partner with state agencies, financial institutions, and suppliers to resolve complex title issues.
• Escalate unresolved matters promptly to prevent service interruptions.
• Client, Lender & Partner Communication Communicate with clients, drivers, lenders, and internal teams to provide title status updates.
• Respond to inquiries in a timely, professional manner to support client satisfaction.
• Coordinate with stakeholders to ensure smooth title transfers and ownership records.
• System Updates & Record Management Update internal systems with accurate title and lien status information within defined timelines.
• Maintain organized records to ensure compliance with audit and reporting standards.
• Teamwork & Continuous Improvement Share knowledge and assist team members during high-volume periods.
• Support the development, review, and improvement of title management procedures.
• Contribute ideas to enhance efficiency and service quality

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED