Associate Learning and Development Partner, Servicing Operations

Jobgether

3d•$27 - $38•Remote

About The Position

This role focuses on enabling employee readiness and supporting organizational transformation within a fast-paced operational environment. You will partner with business leaders, product managers, and cross-functional stakeholders to assess learning needs, design and deliver engaging training experiences, and help teams adapt to change. Your work will include facilitating sessions, creating scalable learning resources, and supporting process and knowledge documentation. You will also guide junior team members and contribute to initiatives that strengthen operational effectiveness and employee skill development. Success in this role requires strong facilitation, communication, and stakeholder management skills, with a learner-first mindset and a focus on continuous improvement.

Requirements

3+ years in Learning & Development, Organizational Development, or a related enablement role
2+ years of experience in Servicing Operations or an equivalent operational environment within a financial institution or fintech
Strong facilitation and presentation skills, with the ability to adapt delivery for diverse audiences
Proven ability to build cross-functional relationships and collaborate at all organizational levels
Experience using tools like Jira and Confluence, with strong attention to detail and documentation
Solid understanding of adult learning principles in operational environments
Excellent written and verbal communication skills, with the ability to simplify complex information

Nice To Haves

5+ years in Learning & Development, Organizational Change, or Program Enablement in fast-paced or regulated environments
Familiarity with project and change management frameworks
Skilled in prioritization and time management across multiple initiatives
Proven track record of independently managing complex projects and meeting deadlines
Experience leading cross-functional projects related to training, process improvement, or system adoption

Responsibilities

Partner with business leaders and subject matter experts to assess learning needs and evaluate content impact
Facilitate engaging, audience-tailored sessions, including team training, change briefings, and knowledge-sharing events
Participate in change management processes, ensuring training and content tasks are executed and documented effectively
Manage complex Servicing Enablement requests, coordinating across teams for timely and effective solutions
Create or support the development of learning materials such as one-pagers, guided workflows, FAQs, and updates to existing content
Mentor junior team members in learning experience design, change readiness, and stakeholder engagement
Maintain and document knowledge systems such as Jira, Confluence, and virtual libraries
Identify gaps in training, content, or readiness processes and proactively implement solutions
Align learning and change initiatives with organizational objectives to ensure employees are prepared for evolving business needs

Benefits

Competitive hourly rate: $27.45â$37.98 USD (base pay dependent on geographic location)
Bonus and equity opportunities
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions
Generous 401(k) plan with employer matching
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Paid sick leave and supportive family, parental, and military leave programs
Annual wellness, technology, and ergonomic reimbursement programs
Social and professional engagement opportunities including team events, employee resource groups, and interest-based clubs
Flexible remote work with optional in-person collaboration opportunities