Associate IT Support Professional

Saab • Grayling, MI

1d

About The Position

Saab, Inc. is seeking a motivated Associate IT Support Professional to support technology operations and enhance user productivity across the organization. The successful candidate will provide hands-on support for local operations while also contributing to enterprise-wide IT support initiatives for employees and contractors across Saab.

Requirements

• Associate’s degree in information technology, computer science, or a related discipline.
• 2+ years of relevant professional or Co-Op experience.
• General knowledge and experience configuring and troubleshooting Windows-based computers in a business environment using Active Directory.
• Experience supporting Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Basic network knowledge, including TCP/IP, routing, and VPN concepts.
• Strong organizational and time management skills.
• Ability to provide excellent customer service and follow-up.
• Must be a U.S. citizen.
• Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
• As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Nice To Haves

• A Bachelor’s degree is preferred.

Responsibilities

• Providing day-to-day technical support to employees for workplace information and communications technology systems, including Microsoft 365 applications such as Teams, Outlook, SharePoint, OneDrive, and the Office Suite.
• Installing, configuring, and troubleshooting laptops, desktops, workstations, and limited network and system issues within a heterogeneous environment.
• Maintaining data integrity and file system security, including managing permissions and access within Microsoft 365.
• Communicating highly technical information effectively to both technical and nontechnical personnel.
• Recommending and specifying appropriate hardware and software solutions, including Microsoft 365 productivity tools.
• Participating in the development of information technology and infrastructure projects.
• Conducting training programs designed to educate computer users on basic and specialized applications.
• Participate in an on-call rotation and support occasional overnight travel (up to 10% per year).

Benefits

• Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.
• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees