Associate, IT Specialist

Cresset Capital•Chicago, IL

About The Position

Cresset is an independent, award-winning multi-family office and private investment firm focused on reimagining wealth management. They aim to optimize wealth and life for clients, providing access to talent, ideas, and investment opportunities typically available to large single-family offices. Cresset emphasizes a personalized, entrepreneurial, and client-first approach, built to endure for over 100 years. The firm is proudly owned by its clients and employees and has been recognized by Barron’s and Forbes. This role is for an IT Specialist who will report to the IT Director, with primary responsibilities to ensure the stability, integrity, and efficient operation of Cresset's IT infrastructure.

Requirements

Bachelor’s Degree in Computer Science and/or equivalent experience
Expert at using and supporting Microsoft Office products and other productivity applications
Strong experience with TCP/IP; experience securing and supporting internet connected computers
Strong knowledge of Internet protocols including DNS
Strong knowledge of Microsoft Operating systems
Excellent troubleshooting skills
Strong written and verbal communication skills
Ability to work on deadline and communicate effectively with management and end users

Responsibilities

Provide technical services and support for Windows 2016 Domain, Hosted Exchange and O365 business applications
Support Azure hosted cloud infrastructure
Document maintenance for all computer systems and network infrastructure
Maintain quality service by enforcing organization standards
Evaluate and recommend IT technology
Provide end user support within ticketing system resolving in a timely manner
Adhere to established SLAS while investing and prioritizing tickets
Assist in documentation of IT processes, procedures and systems
Phone, A/V, user and system assistance, and support
Employee onboarding, setup, and imaging
On call as needed