Associate IT Specialist
About The Position
Cannabis isn’t just an industry — it’s a movement. Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking innovation and unforgettable service. Everything we do is about elevating the experience — for everyone. Whether you’re a longtime enthusiast or just starting your journey, Mint is about connection, growth, and good vibes only. We’re hiring an Associate IT Specialist who’s curious, helpful, and excited to be hands-on with the tech that keeps our teams running. You’ll support everything from printers and POS setups to basic network troubleshooting and Google Workspace issues — learning along the way in a fast-paced environment. If you’re driven, detail-focused, and ready to grow your IT career, we’ve got a seat for you. Ready to grow with us? 🌱 Let’s make it happen!
Requirements
- Previous experience providing technical support or working in an IT or helpdesk-related role
- A passion for technology and learning new systems
- Basic knowledge of Windows, Mac, and Google Workspace environments
- Strong customer service and communication skills
- A calm, problem-solving mindset — you’re good under pressure and eager to learn
- Attention to detail and a willingness to follow (and improve) processes
- Must be at least 25 years of age
- Valid driver’s license and clean driving record
- Must be eligible to obtain and maintain a Facility Agent Card (or equivalent) in all applicable states
- Must meet all state requirements to work in a licensed cannabis facility
- Must be able to stand, walk, and perform physical tech setup tasks
- Ability to crawl under desks, climb ladders, and lift up to 50 pounds
- Ability to drive to off-site retail locations as needed
Responsibilities
- Serve as the first point of contact for basic IT support requests — both remotely and in person
- Assist with troubleshooting hardware, software, and connectivity issues
- Set up and support POS systems, printers, desktops, laptops, and mobile devices
- Help users with Google Workspace and other core platforms
- Support both Windows and Mac environments
- Use and update an IT ticketing system to track issues and resolutions
- Communicate clearly with all levels of the organization — from store teams to execs
- Track IT assets and support basic inventory processes
- Travel to local retail sites for on-site support (in a company vehicle)
- Be flexible for occasional off-hours support requests
Benefits
- A work culture that’s welcoming, passionate, and built on good vibes
- Opportunities for growth as we expand into new markets
- Discounts on products and merch
- Health, dental, and vision benefits (for eligible roles)
- Paid time off to relax, recharge, and take care of you
- A chance to be part of something amaZing 🌱
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
