Associate IT Customer Support

KBR • Columbia, DC

11d • $69,000 - $103,385 • Onsite

About The Position

KBR’s Product and Technology Solutions Division specializes in rapid prototyping and advanced technology solutions for directed energy, electronic warfare, and security applications. With expertise in electronic warfare systems, critical infrastructure protection, and product R&D, KBR delivers cutting-edge innovations to meet mission-critical needs. Backed by a global presence and a strong ethical framework, KBR collaborates closely with customers to develop secure, effective, and forward-thinking solutions.

KBR is seeking an Associate IT Customer Support representative to join the team. This position involves providing technical support to our Secure Facility Operations, Maintenance and Security (SFOMS) program located at the Naval Research Laboratory in Washington, DC. The ideal candidate will have a strong problem-solving mindset and excellent communications skills. This position requires onsite presence to support our customer base.

Requirements

• Bachelor's degree or 8 years equivalent work experience in lieu of degree.
• U.S. citizen.
• Active Secret security clearance.

Responsibilities

• Provide technical support to organizations internal users of desktop applications and hardware.
• Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
• Under direct supervision, performs routine assignments as an entry level professional.
• Develops core job competencies with existing procedures by solving standard problems.

Benefits

• KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule.
• We support career advancement through professional training and development.
• Belong, Connect and Grow at KBR
• At KBR, we are passionate about our people and our Zero Harm culture.
• These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company.
• That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow.
• We Deliver – Together.
• KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level