Associate IT Client Support Analyst

HCA Healthcare • Dallas, TX

251d • Remote

About The Position

As an Associate IT Client Support Analyst with Parallon, you can be a part of an organization that is devoted to giving back! You will provide technical support to the end user, troubleshooting, diagnosing, and repairing end user systems. You will collect information through constructive customer conversation and access all available support tools and staff to resolve issues.

Requirements

• Experience with call center techniques
• Competency in call center tracking tools
• Prior experience supporting customers in use of application software
• Proficiency in using support software tools
• Mobile device support experience
• Apple product support experience
• Strong understanding of HCA security-related procedures
• Understanding of Healthcare technology industry
• Basic network troubleshooting and support experience
• General desktop support experience
• Position required high speed internet 25 MB Download and 15 MB Upload, No WiFi

Responsibilities

• Provide technical support to the end user
• Provide troubleshooting, diagnosis, and repair for end user systems
• Collect information through constructive customer conversation
• Access all available support tools and staff to resolve issues

Benefits

• Comprehensive medical coverage with low copay options
• Dental and vision benefits
• Life and disability coverage
• Flexible spending accounts
• Supplemental health protection plans
• Auto and home insurance
• Identity theft protection
• Legal counseling
• Long-term care coverage
• Moving assistance
• Pet insurance
• Free counseling services
• 401(k) Plan with a 100% match on 3% to 9% of pay
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits
• Referral services for child, elder and pet care
• Consumer discounts through Abenity
• Education assistance
• Colleague recognition program
• Time Away From Work Program
• Employee Health Assistance Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals