Associate IT Business Analyst

Infoverity • Dublin, OH

12d • $60,000 - $70,000 • Hybrid

About The Position

Infoverity is hiring an IT Analyst to support and improve our internal business applications and workflows. This role blends requirements gathering, process analysis/documentation, and hands -on application improvement—helping ensure our tools and data flows work well for end users while creating clear, durable documentation so knowledge isn’t trapped with a single individual. You’ll work closely with stakeholders in Columbus and draft requirements for a global IT/development team across the US, Spain, and India. The scope includes our Business Work Management/PSA platform, Jira, data warehouse/reporting needs, and internal initiatives that use automation and AI to improve efficiency. Salary Range: $60,000 - $70,000

Requirements

• Bachelor’s degree (Information Systems, Business Analytics, Computer Science, Operations, or similar)
• Strong analytical and problem -solving skills; able to model processes and propose improvements
• Strong writing/documentation skills (clear, structured, usable artifacts)
• Ability to communicate effectively with both business users and technical teams
• Comfortable working with globally distributed teams across time zones

Nice To Haves

• Internship/early experience in business analysis, systems analysis, or IT support for internal applications
• Familiarity with process mapping (Visio, Lucidchart, Miro) and/or basic modeling techniques
• Exposure to Agile concepts (user stories, acceptance criteria, backlog grooming)
• Basic data skills (Excel/Sheets; familiarity with SQL or BI tools is a plus)

Responsibilities

• Analyze and improve applications & workflows
• Evaluate current internal applications and processes; identify gaps, inefficiencies, and opportunities to optimize workflow and production
• Define and model improved “future state” solutions that satisfy both management and end users
• Help upgrade/enhance existing programs and configurations (with support from IT/development as needed)
• Lead discovery with stakeholders to capture business needs and translate them into user stories / requirements, acceptance criteria, process flows and lightweight functional specifications
• Produce clear requirements packages that a distributed dev team can implement across time zones
• Support backlog refinement, prioritization, and release planning in partnership with IT leadership
• Support information engineering activities: definitions, data flows, integrations, and reporting requirements
• Partner with stakeholders on metrics and reporting needs; help connect operational needs to the data warehouse/reporting layer
• Incorporate basic cost/effort awareness into recommendations (e.g., “configuration vs. customization,” complexity, tradeoffs)
• Convert institutional knowledge into SOPs, runbooks, how -to guides, and “source of truth” documentation
• Maintain a lightweight internal knowledge base so processes are repeatable and onboarding is easier
• Create training materials and quick reference guides for end users as needed

Benefits

• Infoverity's benefits program is designed to provide comprehensive, affordable, medical, dental, and vision coverage and support for you and your family. Infoverity employees pay only 15% of the cost!
• In addition to these benefits Infoverity is also proud to offer life and disability insurance, a wide -ranging EAP, and pet insurance!
• Infoverity offers a 401(k) plan with competitive employer contributions
• Donate to charitable endeavors? That's great! Infoverity matches a portion of your donations
• Infoverity provides ample opportunities for professional development and upskilling
• Infoverity offers flexible hours and hybrid/remote work
• Finally...Infoverity is a 100% Employee Owned company (ESOP)!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees