Associate IT Analyst
About The Position
Sentara Healthcare is seeking an Associate IT Analyst to join our Physician Support Desk team. This is a hybrid position with the potential for remote work. The shift rotates weekly between 7:30 am – 5 pm EST, 5 days a week. This role will be primarily call center-based, providing remote technical support for software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume supporting providers, external practices staff, and medical students. The analyst will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will analyze system performance and proactively identify any potential issues. The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.
Requirements
- Experience providing technical support in a call center environment
- Strong troubleshooting skills for hardware, software, and basic networking issues
- Ability to clearly explain technical solutions to non-technical users
- Proficiency in documenting tickets, solving complex issues and escalating issues when needed
- Customer-focused with the ability to handle high-volume inbound calls
- Bachelor’s Degree Preferred
- 0-2 years of relevant experience with a degree
- 3 years of relevant experience without a degree
Responsibilities
- Troubleshooting and resolving technical problems
- Documenting support activity
- Escalating complex issues
- Providing user-friendly guidance to non-technical users
- Analyzing system performance and proactively identify any potential issues
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
