Associate, Issuing Risk Operations

Airwallex•San Francisco, CA

1d•Onsite

About The Position

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. As a core member of our Issuing Risk Operations team, you will be a key driver of our global risk control framework. This role is designed for a forward-thinking operator who excels at navigating complex escalations while simultaneously thinking about the bigger picture. You don’t just solve problems; you proactively identify opportunities to uplift efficiency through technology. We are looking for a high-ownership professional who views AI and automation as essential partners in scaling risk operations. You care about the end-to-end journey of a case and are committed to developing a deep, broad expertise in the global payment and fintech landscape. This role is based in San Francisco, CA

Requirements

Background in card payment risk, fraud operations, account taken-over risk control or issuing dispute management within a high-growth FinTech or global startup.
Experienced in using SQL/ Databricks and Business Intelligence tools to analyze fraud trends and inform rule adjustments.
A strong sense of responsibility and a commitment to end-to-end solutions; you take pride in seeing a problem through to its final resolution.
Proven ability to master new processes quickly and handle a diverse range of cases in a fast-paced, ever-changing environment.
Exceptional skills in coordinating with global stakeholders to ensure critical issues are addressed properly and transparently.
A natural inclination to use AI/LLMs and automation to solve operational bottlenecks and enhance risk control.

Responsibilities

End-to-End Case Ownership : Lead the resolution of complex card payment risk cases and escalations, ensuring that critical issues are handled with precision and accountability.
Rule Management & Strategy : Directly contribute to the design, implementation, and refinement of issuing risk rules. You will help shape the global risk strategy to stay ahead of emerging fraud patterns.
AI-Driven Optimization : Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency.
Critical Stakeholder Collaboration : Work closely with cross-functional global partners (Product, Engineering, and Compliance) to ensure critical risk issues are handled properly and that risk frameworks support business growth. Act as a seamless collaborator within our global network, adapting quickly to different types of cases, regional requirements, and fast product launches.
Process Evolution : Translate learnings from daily escalations into structural process improvements, reducing future risk and minimizing customer friction.

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