Associate Inside Sales Representative
About The Position
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team . YOU As an Associate Inside Sales Representative you are responsible for servicing the customer by handling all types of customer problems and request as well as processing orders - usually by telephone WHAT YOU’LL BE DOING (% of Time) Answer approximately 75 phone calls a day and provide customers with requested information (pricing, ship dates, …). Input orders into the computer. (90%) Provide technical help when needed. (10%) DESIRED SKILLS AND EXPERIENCE If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too: High School Diploma or General Education Degree (GED) required. 3 months Related experience and/or training. Computer Skills: type a minimum of 40WPM. Accountability & Dependability: able to consistently demonstrate reliable, punctual attendance. Mathematical Reasoning: able to apply basic Algebra and Geometry concepts. Able to add, subtracts, multiply, and divide whole numbers, fractions, and decimal equivalents. Reading Comprehension: able to read and write simple correspondence and able to follow instructions. Analysis/Reasoning: able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Customer Focus: ability to quickly and effectively solve customer problems. Communication: able to communicate one-on-one, small group settings and via email.
Requirements
- High School Diploma or General Education Degree (GED) required.
- 3 months Related experience and/or training.
- Computer Skills: type a minimum of 40WPM.
- Accountability & Dependability: able to consistently demonstrate reliable, punctual attendance.
- Mathematical Reasoning: able to apply basic Algebra and Geometry concepts. Able to add, subtracts, multiply, and divide whole numbers, fractions, and decimal equivalents.
- Reading Comprehension: able to read and write simple correspondence and able to follow instructions.
- Analysis/Reasoning: able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Customer Focus: ability to quickly and effectively solve customer problems.
- Communication: able to communicate one-on-one, small group settings and via email.
Responsibilities
- Answer approximately 75 phone calls a day and provide customers with requested information (pricing, ship dates, …).
- Input orders into the computer.
- Provide technical help when needed.
Benefits
- We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits.
- Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
- Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
