Associate I, Production Operations

FIS Global • Canton, MA

3d

About The Position

This role supports day‑to‑day production operations related to remittance processing. Work is routine, closely supervised, and follows established procedures with clearly defined resolution paths. As experience is gained, responsibilities may expand to include increased ownership of process execution and mentoring opportunities.
Schedule
6:00 AM – 2:30 PM
7 days a week operation
Must work at least one weekend day (Saturday or Sunday)
Most schedules will include one weekday off
What You Will Be Doing
Receive and process incoming remittance mail beginning early morning hours.
Open mail manually and remove all contents from envelopes for processing.
Scan remittance items and prepare payments for downstream processing.
Sort, verify, and organize remittance documents to ensure accuracy and completeness.
Support day‑to‑day production operations, including monitoring workflows and basic reporting.
Perform basic troubleshooting using defined procedures and escalate issues as needed.
Maintain accuracy while handling sensitive financial documents and payments.
Communicate routine information requiring little explanation or interpretation.
Follow security, quality, and compliance standards at all times.
Perform other related duties as assigned.
Education Requirement
High school diploma or equivalent required.

Requirements

• High school diploma or equivalent required.
• Entry‑level position; little to no prior experience required.
• Ability to perform routine, repetitive work with strong attention to detail.
• Comfort working in a structured, production‑driven environment.
• Ability to follow established procedures and work under close supervision.
• Dependable and punctual, with the ability to work early morning shifts.
• Ability to work collaboratively as part of a team.

Responsibilities

• Receive and process incoming remittance mail beginning early morning hours.
• Open mail manually and remove all contents from envelopes for processing.
• Scan remittance items and prepare payments for downstream processing.
• Sort, verify, and organize remittance documents to ensure accuracy and completeness.
• Support day‑to‑day production operations, including monitoring workflows and basic reporting.
• Perform basic troubleshooting using defined procedures and escalate issues as needed.
• Maintain accuracy while handling sensitive financial documents and payments.
• Communicate routine information requiring little explanation or interpretation.
• Follow security, quality, and compliance standards at all times.
• Perform other related duties as assigned.

Benefits

• Competitive pay and comprehensive benefits
• Career growth and development opportunities within a global fintech organization
• Training and support to build skills and advance within production and operations roles
• A collaborative, inclusive workplace culture
• Tools and resources to support work‑life balance and long-term success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees