Associate Help Desk Technician
About The Position
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Service Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned. Remote work possible after training.
Requirements
- Microsoft Office Suite
- Active Directory
- MS Azure
- AVD
- VDI
- Ticketing system
- Remote tools
- STRONG CUSTOMER SERVICE EXPERIENCE
- 2 years experience or educational equivalent of Associate's degree.
- DRIVER'S LICENSE (CURRENT)
Nice To Haves
- 2 years experience or educational equivalent of Associate's degree.
Responsibilities
- Provides technical assistance to computer system users.
- Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
- Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
- Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
- Contributes to evaluation and maintenance of existing support documentation.
- Completes assigned goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
