ASSOCIATE GENERAL MANAGER

BROAD RIVER RETAIL•Spokane, WA

2d•$70,000 - $100,000•Onsite

About The Position

Broad River Retail is an organization committed to integrity, diversity, and culture, focused on 'Furnishing Life’s Best Memories'. Employees are referred to as 'Memory Makers' due to their impact on guests, families, co-workers, and communities. The company prides itself on training and developing teams to provide a premier customer experience, which has led them to become the largest and fastest-growing Ashley licensee in the U.S. and recognized as a Top Place to Work. The Associate General Manager reports directly to the Multi-Unit leader for their area within Retail Performance. This role seeks a hands-on Retail Sales Leader responsible for driving results, assisting in leading a team of 10+ consultants, and maintaining high standards in sales performance, customer experience, and showroom operations. Key aspects of the role include coaching, hiring, and executing sales strategies, ensuring process consistency, and exceeding customer expectations. Ideal candidates are energetic, accountable, and passionate about retail leadership.

Requirements

Experience in a sales management role, including store-level general management
Proven success in high-volume, fast-paced, commission-based retail environments
Strong leadership background with experience managing teams of 10+ associates
Excellent interpersonal, communication, and presentation skills
High level of professionalism and discretion when handling confidential information
Strong problem-solving, analytical, and time-management abilities
Self-motivated, quick learner able to manage multiple tasks independently
Proficient with technology, including iPads, tablets, and basic math skills
Willingness to work a flexible 40+ hour schedule, including nights and weekends

Responsibilities

Champions our Mission, Values, and Customer Beliefs
Assists in leading sales activities and initiatives
Oversees the consistent implementation of processes and policy standards across stores
Own and drive sales performance in a retail location with 10+ Home Furnishing Consultants
Recruiting, hiring, and retaining top talent
Be a hands-on, energetic sales leader with a passion for retail
Instruct, demonstrate, practice, and validate a clearly defined sales process with your direct team
Organize multiple competing priorities while meeting deadlines
Maintain the highest standards of personal and professional conduct
Maximize your own potential through continual self-improvement and accountability
Focus on our customers’ needs and strive to exceed their expectations
Recognize others’ values and work together in a respectful manner
Seek efficiency through improving processes and technology
Be accountable to hit the following numbers each week: Revenue to Budget, Sleep Budget, Diamond Care (Furniture Protection), and Sales Per Guest
Supervises showroom appearance standards from general cleanliness and tidiness to complete and accurate price tagging
Participates in call to review store results (relative to goals) m-t-d for Sales per Traffic Up and other measurements such as Staffing Levels, Marketing Feedback, and Sales Successes and Opportunities