Associate General Manager

Via • Seattle, WA

5d • $85,000 - $115,000

About The Position

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As an Associate General Manager for Via's Operations team, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This role sits at the intersection of strategy, operations, and partnership management within a fast-growing tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! This role requires someone to be based locally in either of the following locations: Denver, CO or Seattle, WA

Requirements

• Strategic leader with 3-5 years of experience leading complex operations; Bachelor’s degree required
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Strong analytical thinker who uses data to guide strategy, not just report outcomes.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don’t accept the status quo and are always looking for creative solutions

Responsibilities

• Own and manage the end-to-end operating strategy of Via’s service on behalf of our partner.
• Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation.
• Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience.
• Serve as the face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners.
• Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis.
• Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.

Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager