Associate, Furniture Quality

Maiden Home • Syracuse, NY

2d • Onsite

About The Position

Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings.
As our Furniture Quality Associate, you will be responsible for ensuring uncompromising quality across our Syracuse / Manlius area manufacturing partner. You will own the systems and processes that safeguard our brand’s reputation for excellence, traveling regularly to upholstery and case goods workshops to conduct inspections, partner with artisans, and drive continuous improvement initiatives.

This is a unique opportunity to join a brand that is primed for its next stage of growth—with a proven competitive advantage in its ability to attract, motivate and retain top talent across a range of disciplines. At Maiden Home, you’ll find a workspace that encourages innovation, creative expression, and teamwork, and your experience will be shaped by your performance, contributions, and drive.
This role is located in the Syracuse / Manlius, NY area, with regular travel to our production partner based there. You’ll have the unique opportunity to work hands-on with some of the most skilled furniture makers in the country, building strong partnerships and ensuring every Maiden Home piece reflects our brand promise of uncompromising quality.

Requirements

• 5–7 years of experience in quality management within high-end furniture, luxury goods, or related manufacturing industries
• Deep knowledge of upholstery, woodworking, joinery, finishes, and premium textiles (e.g., velvets, mohairs, linens, leathers)
• Proven track record of managing QA/QC in a multi-partner manufacturing environment
• Hands-on, detail-oriented, and willing to spend significant time on factory floors observing and guiding processes
• Working knowledge of digital QC platforms such as Qarma or similar inspection/reporting tools
• Excellent communication and leadership skills with the ability to build trust and accountability across diverse production teams
• Flexibility and willingness to drive frequently in Syracuse to collaborate directly with our production partners and artisans

Responsibilities

• Lead quality control at our production partner in NY, ensuring every piece meets Maiden Home’s luxury standards for craftsmanship, materials, and finish
• Conduct regular onsite inspections, audits, and quality checks within upholstery and case goods workshops
• Partner directly with artisans and production leaders to embed quality standards and resolve issues in real time
• Analyze defect and warranty trends to identify root causes, implement corrective actions, and drive measurable improvements
• Collaborate with suppliers to ensure textiles, leathers, woods, and finishes meet brand requirements before entering production
• Develop and document inspection protocols and QA/QC processes that ensure consistency across multiple manufacturing partners
• Provide training, coaching, and feedback to production teams to foster a culture of accountability and pride in craftsmanship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed