Associate Functional Consultant, Professional Services

Icertis•Bellevue, WA

17h

About The Position

The Associate Functional Consultant develops expertise in the Icertis platform, supporting system configuration, solution design, data mapping, reporting, and deployment activities to deliver high-quality client implementations. This role collaborates cross-functionally to gather requirements, design best-in-class solutions, and identify opportunities to streamline processes through automation and scalable improvements.

Requirements

0–1 year of professional experience (internships or project experience accepted).
Strong analytical skills with the ability to identify trends, interpret data, and translate insights into actionable recommendations.
Creative problem-solving mindset with the ability to generate innovative, practical solutions to technical and operational challenges.
Excellent written and verbal communication skills, including the ability to collaborate effectively with clients and internal teams.
Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field.

Nice To Haves

MBA or relevant postgraduate coursework is a plus but not required

Responsibilities

Develop deep expertise in the Icertis product, including system configuration, troubleshooting, and solution design.
Support the development of automation capabilities to accelerate and optimize system configuration activities.
Own configuration and deployment tasks for assigned projects, ensuring high‑quality, defect‑free deliverables.
Build strong skills in data mapping, data transformation, report creation, and report modification.
Bring fresh perspectives to help streamline and optimize Professional Services processes, methodologies, tools, and templates.
Identify operational inefficiencies and propose actionable, scalable solutions to improve productivity.
Independently manage internal initiatives, delivering expected outcomes within defined timelines.
Collaborate closely with Professional Services team members to conceptualize and design best‑in-class solutions.
Actively participate in requirements gathering and functional design sessions; work cross‑functionally with Engineering, Quality Assurance, and Support throughout the implementation lifecycle.

Benefits

Supporting employees’ and their families’ physical, mental, and financial well-being.
Accelerating Icertians’ careers.
Making a social and environmental impact in our communities.
Cultivating and advancing a culture of diversity, equity, inclusion, and belonging (DEIB) across our company, customers, and suppliers.
Generous holidays, including the 4th of July week off (paid).
Free professional and leadership coaching.
Annual personal development allowance.
Robust medical, dental, vision, and mental health benefits.
Employee Assistance Program (EAP).
Equity (RSUs) and shared ownership in the company.
Generous 401(k) match.
Flexible work environment.
Paid maternity and paternity leave.
Generous holiday and PTO program.
CaaS (Coaching as a Service).
Annual personal development allowance.
7 Days for Humanity – seven paid volunteer days annually.
Global and regional DEIB steering committees and employee resource groups (ERGs).
Global DEIB training programs and guest speakers throughout the year.