Associate Financial Aid Counselor

Gallaudet University•Washington, DC

About The Position

Reporting to the Director of Financial Aid, the Associate Financial Aid Counselor performs professional administrative duties with a working knowledge of federal financial aid regulations and internal office policies, procedures, and objectives.

Requirements

Bachelor's degree.
A minimum of two years of experience with financial aid, student services, vocational rehabilitation, or a related field.
Ability to communicate in American Sign Language.

Nice To Haves

Experience working in a higher education setting.
Strong communication and interpersonal skills.
Strong knowledge of federal regulations governing financial aid programs.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Demonstrated ability to work with and across University departments, outside constituents and groups.

Responsibilities

Reviews and validates application data for undergraduate and graduate students in accordance with federal, state, and institutional regulations and operational procedures.
Communicates with students and parents to resolve documentation issues related to verification and other aid requirements.
Runs and interprets database queries to identify and resolve incomplete applications; and coordinates with University personnel as needed.
Assists in packaging financial aid awards according to federal, state, and institutional guidelines; and monitor student awards for over-awards and data conflicts.
Delivers individualized financial aid advice to students and parents, providing guidance on available opportunities, application procedures, and program eligibility requirements; and responds to inquiries in person and through interface.
Supports the development of educational materials and assists with presentations and workshops.
Delivers financial aid training during New Student Orientation and throughout the semester.
Collaborates with the Vocational Rehabilitation (VR) team and external VR counselors to ensure VR compliance.
Stay current with federal mandates and regulations; participate in ongoing training and professional development.
Establishes and maintains a positive and supportive working relationship with co-workers and supervisors.
Demonstrates a genuine commitment to belonging in the workplace and participates in activities and workshops to foster continuous learning.
Serves as a mandatory reporter under Title IX; and commits to completing Title IX training and other compliance requirements on an annual basis.
Prioritizes safety in the workplace as a collective responsibility for the well-being of employees and fosters a culture of safety that is integral to our success, including strict adherence to safety procedures and protocols, as well as promptly reporting any safety hazards or incidents.
Performs related and other duties as needed.