Financial Aid Counselor
About The Position
The Financial Aid Counselor is a full-time, student-focused professional position at the Tennessee College of Applied Technology responsible for administering and supporting all aspects of the college’s financial aid programs. This role combines regulatory compliance, technical award processing, and one-on-one student advising ensuring eligible learners receive timely and accurate financial assistance. Working collaboratively with the TBR financial aid department, campus teams, and external partners, the counselor helps students navigate federal, state, and institutional aid systems, supports veteran certification and scholarship processes, and contributes to recruitment and orientation efforts that promote student access and success. This is a full-time, on-campus exempt position housed at the TCAT Knoxville main campus that will work a minimum 37.5 hours per week, 7.5 hours per day Monday – Friday. This position may require travel between TCAT Knoxville satellite campus locations.
Requirements
- A minimum of a Bachelor’s Degree from an accredited institution
- Minimum of two years’ work experience in financial aid, customer service, recruitment, marketing, or related
- Knowledge of federal and state financial aid programs, including Pell, TSAA, SEOG, TN Lottery Scholarship, TN Promise, and TN Reconnect.
- Strong customer service skills; must possess effective oral and written communication skills to convey college information accurately and to present information to large groups and individuals effectively
- Must have the ability to utilize Microsoft Office programs, audio/visual equipment, and software; and working knowledge of maintaining student records and/or sensitive information
- Must have the ability to multitask with good organization and planning skills
- Passionate belief in the power of education along with the desire to help students achieve their academic, professional, and personal goals
- Ability to relate to a diverse faculty, staff, and student population
- Ability to represent the College and division professionally with internal and external constituents to further the purpose, values, and mission of the College
Nice To Haves
- Experience working in a Financial Aid office
- Experience in Banner, SLATE, or other higher education information systems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
