Associate Field Services Technology Manager

Hilton • San Antonio, TX

19h • Onsite

About The Position

This role is based at the Signia by Hilton La Cantera in San Antonio, TX This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager , you will bring your technical skills to a hospitality company with an award-winning culture. On the East region team reporting to the Senior Associate Field Services Technology Manager, you will support projects including IT CapEx, system vulnerabilities, hotel openings/conversions, and major hotel group events. HOW WE WILL SUPPORT YOU Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Paid parental leave for eligible Team Members, including partners and adoptive parents Mental health resources including free counseling through our Employee Assistance Program Paid Time Off (PTO) Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique. What your day-to-day will be like: This is a hotel-based position, and you will represent Hilton IT by attending Hotel Operations Meetings. You will help provide 7-day coverage at the property with 4 day work weeks on 10 hour shifts. You also be part of a rotating on-call schedule with the other IT staff on site. Interact with hotel team, and if necessary, hotel guests/clients, to provide solutions and deliver Hilton's Customer Promise by supporting the technology needs of business operations. How you will collaborate with others: Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success. Collaboration that brings positive partnerships with vendors, corporate IT teams, and hotel Team Members. Problem solvers, who guide the department's progress and who advise on important issues to facilitate the way we make decisions. Supporters of ongoing training and building a Culture of Learning. What deliverables you will take ownership of: IT CapEx projects for the hotel including network upgrades, server/workstation refreshes. WHY YOU'LL BE A GREAT FIT Professional work experience in Technology or related field IT work experience in Hospitality Travel up to 25% It would be useful if you have: Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience Three (3) + years of professional work experience in Technology or related field WHAT IT IS LIKE WORKING FOR HILTON Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Requirements

• Professional work experience in Technology or related field
• IT work experience in Hospitality
• Travel up to 25%

Nice To Haves

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Three (3) + years of professional work experience in Technology or related field

Responsibilities

• Represent Hilton IT by attending Hotel Operations Meetings.
• Help provide 7-day coverage at the property with 4 day work weeks on 10 hour shifts.
• Be part of a rotating on-call schedule with the other IT staff on site.
• Interact with hotel team, and if necessary, hotel guests/clients, to provide solutions and deliver Hilton's Customer Promise by supporting the technology needs of business operations.
• Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success.
• Collaboration that brings positive partnerships with vendors, corporate IT teams, and hotel Team Members.
• Problem solvers, who guide the department's progress and who advise on important issues to facilitate the way we make decisions.
• Supporters of ongoing training and building a Culture of Learning.
• IT CapEx projects for the hotel including network upgrades, server/workstation refreshes.

Benefits

• Go Hilton travel program\: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED