Associate Field Service Representative - South Florida
About The Position
As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment. Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions. Independently manage work calendar and travel schedule. Serve as company liaison with customer on administrative and technical matters. Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company's financial goals and performance metrics. Collaborate with senior-level Field Service Representatives and Stryker Sales teams. Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment. Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to field service reports, expense reports and service checklists. Travel and assist in other Field Service team members territories; instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates; installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.
Requirements
- High school diploma or equivalent
- 3+ years of relevant experience
- Flexibility of hours based on business need
- Computer literacy
Nice To Haves
- Associate or bachelor's degree
- Previous experience as a technical field service professional or in a relevant capacity
Responsibilities
- Perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment.
- Maintain customer satisfaction and providing both phone and on-site customer support.
- Verify and approve the operational quality of Stryker systems and equipment.
- Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
- Independently manage work calendar and travel schedule.
- Serve as company liaison with customer on administrative and technical matters.
- Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company's financial goals and performance metrics.
- Collaborate with senior-level Field Service Representatives and Stryker Sales teams.
- Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
- Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to field service reports, expense reports and service checklists.
- Travel and assist in other Field Service team members territories; instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates; installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Miscellaneous Manufacturing
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
