The successful candidate will provide facility support with a strong focus on customer service. The candidate will have exposure to the regulatory compliance environment participating in compliance testing procedures and process documentation.
Participate in testing compliance testing procedures.
Proactively manage service now tickets and raise awareness via email communication to "Facility Team Members" of next steps needed to close out tickets
Perform fingerprint services for employees and contractors.
Perform Badging services for employees and contractors. Coordinate with HR (Recruiting) to schedule badge photos
Perform other duties as assigned. i.e. Professional Services - Coordinate with HR, Legal and Business Operations to ensure necessary documentation.
Support the café experience operation - engagement and back office
Performs facility inspections and prepares reports.
Weekly check in with Administrative teams (CFO, CIO C-Suite etc. ) on issues that exist in their respective space and address routine repairs (Furniture Heat /Cold Issue, AV etc.) that affect their respective teams.
Maintain WISP space management seat assignments.
Organize the facilities room (Office / Desk Keys in secured cabinet), Old Badges properly dispose, and general cleanup of facilities room.
Terminated employees make sure workstations are properly cleaned up and they are ready to be used by a new associate.
Ensure that Photo ID pictures of associates from the CCure system are imported into Outlook
Room setup - Ensure that the business requirements are handled on a timely basis.
Schedule and document proactive maintenance procedures, (Copies, Coffee Machines, Water filters, Ice Machines are serviced)
Maintain inventory of supplies for copier equipment and lunchroom supplies and place orders as needed.
Provide front desk coverage as assigned
Perform minor service on mailing machine and copiers. In conjunction with IT Focal point Xerox system administrator to assess machine problems and calls service when needed.
Strong customer service skills - Can do attitude.
Must be detail oriented.
Good organizational skills
Knowledge of Microsoft Office Suite and Outlook
Good communication skills in both written and verbal
Ability to comprehend and interpret instructions.
Ability to respond to common inquiries or complaints from staff diplomatically
PC Skills, Microsoft
Four-year degree preferred
A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:
A hybrid work environment, up to 2 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
401k Employer Match
Competitive health benefits including medical, dental and vision