Associate, Facilities and Corporate Real Estate

Customers Bank•Malvern, PA

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22.5 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences, and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. What you’ll do: As a Facilities and Corporate Real Estate Services Specialist you will become a cornerstone of our dynamic Facilities team. In this pivotal role, you will collaborate closely with department heads and executive management, playing a critical part in shaping our daily operations. You’ll be instrumental in administering the vital day-to-day functions that keep our bank running smoothly. Embrace new opportunities to make a tangible impact every day, ensuring our workspace is not only functional but also inspiring for every team member at Customers Bank.

Requirements

Two+ years experience in Facilities Management, or a similar role in a different field. (Sales, Account Management, or Customer Service)
Bachelor’s degree in Business, Facilities Management, Real Estate, or a related field preferred; equivalent work experience will be considered
Strong Communication skills
Excellent multi-tasking and time management skills
Problem solving capabilities
Negotiation skills
Experience with gathering data and putting together proposals for company stakeholders
Ability and openness to travel. This may include site visits to local offices, or occasional over-night trips to further destinations
Leadership & project / task management
Strong Communication
Organizational Skills
Problem solver
Proactive
Relationship builder
Self-starter
Strong Customer Service Skills
Strong Time Management
Attention to Detail
Advanced knowledge of Microsoft Excel, Word, and Power Point presentation software and ability to learn other job-related computer systems
Strong ability to quickly learn new systems and processes, and to document procedures

Nice To Haves

Proficiency in Workday (preferred)
Experience with Snagit/ Photoshop (preferred)
Proficiency with AI-driven platforms and analytics tools to optimize facilities management workflows, support predictive maintenance, and improve real estate decision-making

Responsibilities

Facilities Management: Support the Facilities team and play a critical role in making our workspaces hum with productivity!
Regular tasks will include but not be limited to: Procuring and Managing Vendors: Source new facilities service providers for our locations throughout the US. Assist them with our on-boarding process, working closely with the numerous Bank departments, and following company guidelines. Coordinate and schedule vendors to ensure scheduled tasks are conducted with a high degree of quality and completed on time.
Utilities: Help to manage utility accounts such as gas, water, sewer, and electric for the Bank’s locations.
Mail Support: Ensuring the management of mail and packages, and delivery to appropriate parties within the Bank. This includes digitization of eligible correspondence.
Service Portal Requests: Handles service portal requests with a high degree of completeness and quality. This will include work orders, furniture and office supplies requests, and seating assignments. This may involve confirming scope of work, specifications, scheduling, and other duties related to the request.
Project Assistance: Provide support for Facilities projects for example renovations, general construction, moves, decommissioning of office space, and new office openings.
General Maintenance: You may be tasked with performing light duties at our locations. This may include cleaning, small repairs, helping with deliveries, and other general maintenance items.
Administrative Support: Some administrative support across the department.
AI-Enhanced Operations: Leverage AI-driven tools and technologies to enhance facilities operations, streamline service request management, and support data-driven decision-making in corporate real estate services
Corporate Real Estate Support: Support lease administration efforts, including lease negotiations, renewals, and terminations, while helping to ensure compliance with all contractual obligations. Assist with monitoring and report on real estate expenditures, ensuring alignment with the budget and financial objectives. Assist with preparation and analysis of financial models and projections for real estate transactions and projects including lease comparisons, projecting occupancy costs, and more to aid in decision-making processes.
Collaboration: Work closely with all business units and departments while maintaining a focus on delivery of 5-star customer service, to provide solutions that enable productivity, improve workstyle, or decrease difficulty for team members.