Associate Executive Vice Chancellor, Shared Services & Operations

University of Massachusetts Medical School•Westborough, MA

32d

About The Position

Reporting to the Executive Vice Chancellor for ForHealth Consulting at UMass Chan Medical School and working in partnership with the ForHealth Consulting executive leadership team the Associate Executive Vice Chancellor (AEVC) of Shared Services is a senior executive leader responsible for the strategy, delivery, and continuous improvement of critical business functions across the organization. The role oversees enterprise-level functions including Technology (IT), Operational Finance, Contracting, Quality and Project Management, and plays a pivotal role in ensuring these services are integrated, innovative, efficient, and aligned with the organization's strategic goals enabling business operations and strategy. The AEVC leads a cross-functional shared services team, fosters a culture of customer service and data-driven decision-making, and partners with academic, and administrative leaders within UMass Chan Medical School IT and the University's President Office to meet the evolving needs of a complex, mission-driven organization.

Requirements

Master's degree in business administration, public administration, organizational leadership, a related field. Or equivalent.
10+ years of progressive leadership and experience in shared services, business operations, or enterprise administrative functions in a large, complex organization.
Demonstrated success in transforming administrative services, driving organizational change, and improving operational performance.
Strong financial acumen and understanding of performance metrics, cost management, and service delivery models.
Proven administrative and management ability in a complex environment, preferably health care or other related service industry.
Exceptional leadership, interpersonal, and communication skills.
Ability to foster inclusive and collaborative environments.
Experience leading the implementation of operational strategies, projects and initiatives and developing tactical plans which promote change while delivering desired business results.
Demonstrated ability to independently navigate ambiguity, drive clarity, identify conflicts and negotiate and influence solutions in a fast-paced environment.
High degree of organization and ability to manage multiple, competing projects and priorities simultaneously, as well as strong delegation, collaboration and decision-making skills.

Nice To Haves

Experience in public sector, or health care settings.
Familiarity with ERP systems, service management platforms, and business intelligence tools.
Lean, Six Sigma or equivalent process improvement certification.

Responsibilities

Define and execute the vision, strategy, and roadmap for shared services, including Operational Finance, Technology, Contracting, Quality and Project Management, to support organization-wide goals.
Lead organization-wide initiatives to modernize administrative service delivery through innovation, integration, and digital transformation, including identifying opportunities for service expansion, standardization and automation.
Develop new insights and understanding of business performance based on data and statistical methods.
Analyze external market dynamics and other data sources to access trends and develop actionable insights and recommendations to management and executive leadership.
Drive a culture of continuous improvement, utilizing methodologies such as Lean, Six Sigma and Agile to optimize processes and eliminate waste.
Partner with senior leadership to develop long-term service models and infrastructure planning that support academic, research, and business excellence.
Provide executive oversight for enterprise IT strategy, governance, and operations in collaboration with IT leadership, including ensuring the technology roadmap is positioned to deliver necessary infrastructure services and optimize efficiencies for both internal and external business operations.
Ensure technology systems are scalable, secure, integrated, and support the evolving administrative and operational needs of the organization.
Champion the adoption of emerging technologies and digital platforms to improve service delivery, analytics, and user experience.
Build and maintain strong working relationships with UMass Chan Medical School (UMass Chan) Chief Information Officer, UMass Chan IT, including Information Security and the University's President Office to align technology compliance and strategies.
Provide executive oversight for the departmental financial operations of the shared services unit, including resource allocation, productivity and financial performance monitoring.
Identify operational efficiencies, cost-savings, and performance improvement opportunities across operational finance functions.
Ensure financial policies, reporting, and compliance practices are consistent, transparent, and aligned with organization standards.
Provide strategic direction and oversight for all contracting and procurement activities across the institution.
Ensure compliance with federal, state, and institutional policies while promoting timely, cost-effective, and risk-managed contract execution.
Standardize and streamline procurement and contract lifecycle processes to support operational agility and accountability.
Build and maintain strong relationships with the University's President Office Unified Procurement Strategy Team, UMass Chan IT and UMass Chan Office of Management.
Oversee the implementation of quality assurance and control measures across the organization.
Drives the development of quality management plans, trainings and standards.
Ensure cross-functional alignment between quality initiatives, regulatory and compliance requirements, and business development goals within the organization.
Oversee the organization's risk management committee.
Ensure the quality management systems and performance metrics meet both internal and external client expectations.
Lead a centralized project and program management function to support cross-functional initiatives and organization priorities and operational efficiencies.
Guide the development of the project management team to assume full responsibility of driving their project deliverables to closure on time, within scope and within budget, including the development of detailed project plans to monitor and track progress and provide regular updates.
Establish and enforce standardized project management methodologies, tools and templates.
Work with Deputy Executive Vice Chancellor for Operations to lead and manage the operations of the organization.
Drive the development of key performance indicators and goals aligned with the organization's strategy and priorities.
Establish a framework for process documentation, review and optimization.
Facilitate collaboration between departments and service units to drive execution and accountability
Remove barriers and resolve conflicts that affect interdepartmental projects.
Perform other duties as required.